Shirin Talebi

Experience

• 

  Iran Insurance Corporation

  Feb 2018 - Jun 2019

  Insurance Specialist

  • Assisted customers in understanding their insurance options and choosing the best plan for them based on their needs and budgets.• Provided detailed coverage explanations to customers, including how products work or how claims are handled.

• 

  Saman Insurance Co.

  Jun 2019 - Jun 2021

  Health Insurance Specialist

  • Responded to consumer complaints and general inquiries about insurance policies and coverage issues through the call center.• Utilized all marketing resources to keep up with the latest marketing efforts for answering insurance product inquiries.• Responded to complaints within the timeframes set, provided appropriate solutions, offered alternatives, and followed up to ensure the issue was resolved.

• 

  Dotin

  Jun 2021 - now

  • Identifying, investigating, and resolving user problems.• Responding to user inquiries via phone, chat, email, etc.• Determining what steps and procedures should be taken to identify and resolve the problem after consulting with users.• Using insurance policy knowledge and insurance coverage issues to resolve problems.• Using diagnostic tools and software, as well as verbal instructions, to guide users through troubleshooting processes.• Engaging in research and problem-solving with other staff members.• Communicating with programmers and recommending modifications to programs when errors occur.• Managing service arrangements.• Staying up-to-date with technological innovations and trends.• Gathering documents and entering data from multiple applications. Show less

  • Software Analysis In Insurance Industry

    Dec 2023 - now

  • Insurance Technical Expert

    Jun 2021 - Feb 2024