Susan Speaker

Experience

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  Client Services Supervisor

  Jul 1982 - Aug 1993

  USERS Incorporated

  Supported accounting software and computer hardware through Call Center Services.Managed department of fifteen (15) Client Services Representatives.Developed software training programs for clients and representatives.Member of corporate credit union regulatory compliance committee.

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  West Chester Area School District

  Oct 2004 - Oct 2017

  Managed demanding executive administrative offices encompassing three public high schools, three middle schools, district intermediate office, technical college high school, and alternative educational facilities.Disseminated information to parents, management team, and processed fiscal information; ensured compliance with legal and financial requirements. ~ Secretary for the West Chester Area Education Foundation: SharePoint administrator for web page, provided meeting materials, board correspondence, and Foundation brochures. Coordinated three foundation fundraising events each year. Show less

  • Administrative Assistant to Assistant Superintendent and Director of Secondary Education

    Jul 2013 - Oct 2017

  • Assistant Principals Secretary, Rustin High School

    Jul 2011 - Jun 2013

  • Library Information Technician, Rustin High School

    Jul 2006 - Jun 2011

  • Instructional Assistant, Starkweather Elementary School

    Oct 2004 - Jul 2006
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  West Chester University of Pennsylvania

  Oct 2017 - Jan 2023

  Managing WCU housing email and phone interaction with students.Assist in annual housing assignment process.Update housing and dining information in The Housing Director management system.Review and initiate changes on student accounts with Atrium, RAMcard database.Manage summer student office assistants. Review, evaluate, and award student transfer credits to West Chester University.Manage student credit data in Hyland OnBase and PeopleSoft management systems.Review transfer credit equivalencies with faculty to maintain the college equivalency database. Collaborate with Records, Space Management, and Degree Completion teams. Supported Registrar’s office with student requests for petitions for exception to policy, residency investigations, and procured records to comply with subpoena and federal investigation requests.Oversaw Registrar’s calendar, meetings and materials and space management with 25Live.Managed Registrar office operating budget using SAP, coordinated conference and travel arrangements.

  • Administrative Assistant, Office of Residence Life and Housing

    Jan 2022 - Jan 2023

  • Transfer Articulation Specialist/Management Technician

    Jun 2018 - Dec 2021

  • Administrative Assistant to Assistant VP for Academic Systems and University Registrar

    Oct 2017 - Jun 2018
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  Assistant Clerk of Orphans Court and Deputy Register of Wills

  Mar 2023 - now

  Chester County Register of Wills Office