Elizabeth Tomaselli

Experience

• 

  SNS Architects & Engineers, PC

  Sept 2015 - Aug 2016

  Intern

  - Worked with the Engineering, Architecture, and Interior Design Departments, using AutoCAD to provide support on active commercial projects- Produced the firm's promotional brochures and RFPs- Conducted extensive analysis to explore and identify new client bases.

• 

  Rockland Community College

  Jun 2018 - Aug 2018

  Science Instructor

  -Taught science at Rockland Community College, a member of the SUNY system, for its Kid's College- Managed an extensive program budget- Single-handedly developed and implemented a 6-week curriculum- Blended advanced scientific topics with engaging, hands-on labs, to provide a nurturing and insightful experience for students who ranged from grades 6 to 10

• 

  CMMB - Healthier Lives Worldwide

  Aug 2018 - Dec 2018

  Volunteer Programs Intern

  -Sourced doctors, public health professionals, and healthcare administrations for long-term medical service placements in Kenya, Peru, Haiti, Zambia, and South Sudan- Optimize the sourcing process through program evaluations

• 

  Twentyeight Health

  Apr 2019 - now

  - Manage growing CX and Operations team- Lead product management of key business initiatives - Managed growing CX and Operations Team of 20+ reports- Lead key healthcare offering product launches- Developed operational processes needed to become the first telemedicine provider to offer covered COVID tests- Facilitated key external pharmacy partnerships- Maintained exemplary SLAs and NPS- Owned product testing, implementation, and quality assurance/control - Lead hiring, training, and onboarding of growing CX and Operations team- Product managed implementation of a low code WFM system- Provided escalation in challenging patient communication cases- Oversaw care coordination across the full user lifecycle - Managed all customer communication in early-stage startup- Facilitated smooth continuum of care between providers and pharmacies- Developed scalable operational procedures foundational to the business- Produced extensive patient messaging content- Worked full time while maintaining a 4.0 GPA for the year

  • Product Manager

    Oct 2024 - now

  • Customer Experience, Product and Operations Manager

    Jan 2023 - Sept 2024

  • Customer Experience and Operations Associate Manager

    Jun 2021 - Dec 2022

  • Customer Experience and Operations Supervisor

    Jun 2020 - Jun 2021

  • Customer, Operations, and Analytics Intern

    Apr 2019 - May 2020