Yathindra K B

Experience

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  Magus Customer Dialog

  Aug 2009 - Mar 2010

  Executive

   Providing customer service and understanding the needs of the client. Managing the team effectively to ensure achievement of target and performance. Presentation of proposals for business development. Establishing work plans. Delegating assignments to team members. Supporting customers by emailing and online chats by giving them technical solution of their product in use. Documenting problems of a particular product in large numbers & reporting to company and concerned department. Review and sign off on requirements, process flows, gaps, and design documents. To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members. Socialize the changes in business processes and organizational design. Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers. Generating leads and business opportunities. Communicating with clients regarding grievances from the company and also giving new information on new products or services. Making calls to the customer after generation of their first bill. Determining the needs of the client. Show less

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  SEARCH ENGINE CONSULTANCY

  Oct 2012 - May 2013

  Executive

   UAT (User Acceptance Testing) on both Pre-Paid & Post –Paid Products (Voice, SMS, Data, Bundling offers, Special offers, segmented offers &Consumers & Enterprises Plans) before launching into the Open Market.  Pre-Bill Audit to ensure all the criteria covered for bill audits, daily Performance tracker, Rectifications of errors in bill and monthly reports. Reports – E top up, Pre top up, Differential Commissions, Activation& Churn Reports and Month end Reports. Activities – Blackberry service activation, Inconsistent Promo Cleans, Multiple Promo Clean up, BSCS VS HLR Reconciliations, CDRs rejection updated and Distributor Reconciliations. Show less

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  J S MANAGEMENT ASSOCIATES

  May 2013 - Mar 2014

  Senior Executive

   Verify and process all accounts payable documents with 3 way match. Processing a high volume invoices. Customs duty payment & Duty MIRO entry posting. Corresponding with vendors and respond to inquiries. Documenting all accounts payable transactions. Providing support documentation for audits. Entry passing for statutory payments. Reconcile vendor's accounts Assisted with month end closures

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  Bharti airtel ltd

  Mar 2014 - Aug 2019

  Assistant Manager

   Review all invoices for appropriate documentation and approval prior to payments. Process 3 way P.O. matching invoices. Prioritize invoices according to payment terms Review & Auditing employee’s reimbursement invoices as per company policy.  Ensured that all the Accounts Payable invoices Validated before payment due date.  Processing a high volume invoices. Managed the accurate and timely processing of up to 80000 Invoices per month. Respond to all vendor Inquiries to concern departments. Assist in month end closing (TDS/WCT rectification, debit to vendors, GL expense re-class entry). Assist with other projects as needed Compiling management reports and assisting with audits. Handling all telephone inquiries relating to accounts payable issues. Ensuring control account clearance at the month end, clearing the interface & unposted entries. Facilitate training to the newly joined employees with regards to the Invoice process & validation. Show less

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  LinkedIn

  Aug 2019 - now

  Business Operations Analyst