Samer Alghoul

Experience

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  HiTech Institute

  Dec 2012 - Jul 2016

  IT Deployment Coordinator

  Hitech Network includes CCCITM college and Hitech Institute Headquarters, on a contractual basis. IT Deployment Coordinator - “ABEL-Med” compliant with electronic medical records (EMR) ▪ Worked with the product team to ensure timely delivery for the ABEL-Med healthcare software project.▪ Utilized the existing resources/vendor contract to avoid exceeding the budget and managed risk events.▪ Executed hardware inventory disposal, cleaning, labeling, and upgrading projects. Network Administrator ▪ Redesigned the computer network and VoIP services resulting in a faster and more reliable network. ▪ Communicated with the management to schedule hardware maintenance with minimum distribution.▪ Served as the Network and VoIP administrator supporting staff and clients. Instructor ▪ Served as an instructor for a PMBOK PMP course and MS Office courses, including Excel and Outlook. Operations/Sales Support ▪ Supported the management team and participated in management meetings and strategy review sessions.▪ Supported the project manager for the ISO 9001 project. ▪ Worked with the Sales/Marketing team in generating leads and took sales inbound and outbound calls. ▪ Helped in documenting and updating the sales information in SharePoint’s CRM. Show less

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  Linde

  Aug 2016 - Feb 2017

  Project Coordinator – Infrastructure/Vendor Management

  Linde is an industrial and engineering company that utilizes technology and produces gases. Project Coordinator – Infrastructure/Vendor Management ▪ Linde has been named one of 2021 Greater Toronto's Top 100 Employers. ▪ Reported to the IT Infrastructure Executive who reported to the Vice President of Operations.▪ Created an organization-wide Information Tracker using Excel and shared it for collaboration.▪ Effectively collaborated with the 80 Branches’ stakeholders for feedback and information dissemination. ▪ Helped with accounting matters including Accounts Payable and audited invoices to prioritize processing.▪ Worked with the lead buyer in charge of PO to negotiate contracts with vendors and avoid cancellation fees. ▪ Reviewed project issues logs and minutes of meetings and updated the issues log. Process Improvement/Automation Initiatives: ▪ Presented initiatives for work and process automation, including MS Office automation.▪ Developed an application prototype for a database to clarify the benefits of the proposed application. Show less

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  Woodbridge

  May 2017 - Mar 2018

  Assistant to Project Manager – Machine Installation & Construction

  Woodbridge builds plants in China and Europe to expand their foam services to Ford, Toyota, and Tesla. Assistant to P.Eng. Mechanical Project Manager – Machine Installation & Construction ▪ Edited Purchased Orders (PO) drafts and entered them through the organization's ERP.▪ Sent RFP Requests for Proposals, received Quotations, and audited invoices from all buyers.▪ Used document management software to scan and organize invoices and purchase orders.▪ Managed document conversion including Adobe Photoshop, AutoCAD, and SolidWorks. Project Administrator - Engineering Document Management▪ Used an electronic document management system (EDMS) to scan, save, and retrieve documents. ▪ Served as the project administrator coordinating meetings with the engineers and management.▪ Sent weekly status reports, communicated with managers, and introduced best practices.▪ Used MS Excel, MS Word, MS Visio, Adobe Photoshop/Illustrator, ERP, SharePoint, and OneNote. Accounting Support for Engineers Support for the Six Sigma Engineering Team▪ Supported the Director of Development and Launch in data collection, analysis, and cleaning.▪ Provided database inquiries, calculated variances/the line of best fit, and presented flowcharts/timeline charts. Show less

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  Compucom

  Apr 2018 - Jun 2018

  Project Coordinator/Team Lead - Ontario Government IT Hardware Rollout Project

  This was a CompuCom Canada contract through MBI Services that provided I.T. Hardware Delivery. Project Coordinator/Team Lead - Ontario Government IT Hardware Rollout Project▪ An Elections Ontario Government contract with CompuCom and MBI Services as a subcontractor.▪ The “Technology in the Polls” Project was initiated to implement technology into the voting process.▪ Served as one of the eight project coordinators to support 159 technicians stationed at 124 Electoral Districts.▪ Managed technicians who implemented the rollout of 21,000 e-poll Notebooks and 4,500 Modems.▪ Managed the team supporting their Schedule, Scope, Payroll, HR, and technical issues.▪ Worked with twenty technicians to adhere to schedules and meet customer expectations.▪ Reported to the project manager to deliver the project on time, within budget, scope, and quality.▪ Worked with Windows 10 Pro, Excel, Slack, MS Edge, Google Docs and Sheets, and Android. Show less

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  TELUS

  Jul 2018 - Sept 2018

  Project Coordinator – A large internet rollout for the Government of Canada

  Project Coordinator – A large internet rollout for the Government of Canada ▪ Initiated client communication regarding the implementation schedules to ensure delivery on time. ▪ Booked local and third-party technicians and scheduled their appointments with the client. ▪ Worked on-site and remotely using a VPN connection serving the Solution Delivery & Support Division.▪ Processed sales order transactions with Rogers and Bell while coordinating with the sales teams. Process Improvement Initiatives ▪ Introduced automation tools/process improvement that would contribute to cost reduction and eliminate errors.▪ Worked with the director and strategy manager to develop new automation tools and process improvement. Show less

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  Business Research And Service Institute (BRASI)

  Aug 2019 - Mar 2020

  Project Coordinator

  A contract from Tranzmir Express Logistics Inc., a distributor for BRASI, an ANSI-approved course provider. Assistant Project Coordinator - Meetings scheduling and PowerPoint Presentations for Leads▪ Scheduled and attended meetings, prepared agendas, and confirmed attendees/stakeholders’ lists. ▪ Prepared clients’ documentation kits and updated the PowerPoint presentation based on the coordinator's notes. ▪ Planned and scheduled multiple visits to multiple lead locations per trip to reduce travel costs.▪ Generated a list of potential leads and contacted them to offer the supply chain management course rollout. ▪ Reported to Tranzmir’s Director during the contract duration from August 2019 to March 2020. Brainstorming Sessions/Meetings Moderator▪ Moderated brainstorming sessions/meetings aimed at resolving the online course enrollment in Canada.▪ Reported the progress of the sales operations and marketing progress to all stakeholders. ▪ Reported to Tranzmir’s Director during the contract duration from December 2022 to March 2023. Show less

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  Manzil

  Mar 2020 - Oct 2022

  Project Coordinator

  Manzil Mortgage Services Inc. uses secured cloud technology to serve its customers. Project Coordinator - IT Automation for Financial/Real Estate Transactions▪ Created new templates for new hires to respond to most inquiries and created a tracker to help find templates.▪ Initiated the automation initiative that reduced the Average Handle Time metric for calls in the Call Center.▪ Identified multiple areas of potential Artificial Intelligence AI applications and clarified the concept with examples. Project Administrator Assisting Marketing Manager ▪ Assigned to work with the marketing manager to organize, expedite, and improve deliverables.▪ Worked concurrently on multiple projects including content management and digital marketing.▪ Improved document management by creating a shared directory structure for the marketing material. ▪ Drafted articles’ abstracts and organized blogging by creating an Excel sheet tracker.▪ Worked with the team on content marketing, product analysis, and email marketing. Customer Experience Coordinator ▪ Scheduled and attended meetings with the Product Manager to provide product support for this client-facing role.▪ Provided sample recorded calls and presented QA measures to improve the metrics performance. ▪ Contacted clients, answered their inquiries, and created Customer Relationship Management documentation. Show less

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  NAFFA Accounting and Tax Services Inc.

  Feb 2023 - now

  Project Coordinator

  NAFFA Accounting serves individual and corporate income tax returns and immigration services. Project Coordinator▪ Scheduled and attended meetings, took meeting minutes, and emailed the minutes of meetings.▪ Presented a calendar scheduling approach through the website to meet customers' scheduling requirements.Budget/Accounting Work ▪ Created and audited multiple invoices for each phase of the project execution. ▪ Created a statement of account for each project and attached the bank statements. Procurement (Vendor) Management Work ▪ Contacted vendors to evaluate the required services' prices and ensure supply chain availability. ▪ Prepared the qualified vendors’ list, set the selection criteria, and selected the best vendors.▪ Other Project Duties▪ Tracked customer behavior through analytics to enable data-driven marketing techniques.▪ Viewed data visualization graphs and dashboards to support management-informed decisions.▪ Followed up with new leads who submitted the inquiry form to convert them into clients. ▪ Created and updated two websites and performed accurate data entry with grammar and spell check. Show less