Charbel Haddad M.Ed.

Experience

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  Multiple locations

  Jan 1997 - Jan 1999

  CO-OP Terms (4 Months Each)

  Network Administrator, Software Developer and DB Admin at WriterProQuality Assurance Analyst at HRDC (Human Resources Development Canada)Systems Analyst at CTA (Canadian Transportation Agency)

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  Primus.ca

  Apr 2000 - May 2009

  National Team Manager, Managed Systems Administration, Managed Services

  Responsible for the Managed Services department composed of a dozen junior and Senior Administrators in Ottawa, Toronto and Vancouver offices along with 2 off-shore senior admins in East India, reporting to the VP of Operations. I also provided management assistance to sister-department employees and coordinated with Sales and Product Management teams on new product or procedural proposals.Previously as Supervisor and Lead Systems Administrator, I managed and optimized team performance through mentoring, coaching, training, leading and updating all policies and procedures. I also coordinated, planned and implemented all high-profile complex multi-server and multi-service client projects assisting sales teams with initial solution design and engineering.Initially provided Systems Administration and Support services Deploying and Managing over 300 physical servers running on Windows NT4/2000/2003, RHES, CentOS and Solaris continuously maintaining from 99.99% to 99.999% uptime, evaluating and implementing custom solutions through assessments, research, problem solving and root cause analysis techniques. Show less

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  Nova Networks

  May 2009 - Oct 2010

  Lead Systems Engineer, Managed Services

  Recruited from Primus Canada to come and help lead and restructure a Managed Services portfolio supported by 12 Senior Sys Admins. I revised policies and procedures, improved Customer Support by implementing custom support tools, managed high-profile client accounts identifying new business opportunities and provided Sales Engineering support.

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  Primus.ca

  May 2010 - Dec 2011

  Professional Services Engagement Manager

  Worked with an Advisory Group of Top Executives to create a Professional Services (PS) Department that offered custom services to our clients. Established new policies and procedures, trained Sales and Marketing teams and performed Sales Engineering, Consultation and Project Management Planning (SoW, Scope, Timelines, Costs, Ts and Cs, etc).

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  Grade A

  Jan 2012 - Jan 2013

  Trainer and Senior Staff Member, Professional Services

  Recruited from Primus Canada to manage the technical projects of a large ISP portfolio based in Iqaluit, Nunavut, acting as a Trainer, Mentor, Advisor, Solutions Architect, Project Manager and Senior Integrator.

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  Securiport

  Jan 2013 - Nov 2015

  IT Manager, Head of Operations

  Responsible for the operation and optimization of the Integrated Immigration Control Systems (IICS) platform in Sierra Leone, Senegal and Ivory Coast; for the definition and management of all project lifecycles in the given country; for the implementation of new operational governance and communication policies; and for the building and maintaining of all stakeholder relationships.

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  BAITS Global Inc.

  Jan 2015 - now

  CIO and Senior Consultant

  I help oversee our Product Development portfolio and provide consulting services when necessary.

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  Rong Chang School of Dreams

  Aug 2016 - Aug 2018

  Foreign Language Teacher

  Responsible for designing and delivering an English (Foreign) Language curriculum to well over 300 primary school students (Preschool to P6), with full permission to manage all content, methodologies and ethical messages that formed our daily lessons.I also volunteered most of my free time to teaching university high-school student groups, alumni career development groups and different associations in need of language learning.

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  Foreign Trade University

  Sept 2018 - Jun 2023

  Learning Facilitator and (though I disagree with the concept) Lecturer

  I designed and delivered Data Analysis, Statistics, Computer Science, Business Innovation, Research Project, Science and Language Acquisition courses to learners in high schools, universities and corporate settings, for both local and international programs, in Taiwan and Vietnam. I also assisted and/or advised private educational establishment leaders and educators on strategy, planning and development, curricular design, environment and class format considerations, detailed content creation and delivery, and how to best meet individual learner needs. Show less

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  LinkPower

  Aug 2020 - now

  Chief Information Officer

  I design information management and growth strategy for this local Vietnamese startup with a global vision. LinkPower aims to facilitate action and promote kindness by creating an independent and comprehensive, sustainable value exchange platform, which measures the impact of our daily social transactions and provides resulting insights to key stakeholders which include citizens, associations, corporations, policy makers and city leaders. I had the pleasure of representing the company at the Green Economic Forum Exhibition 2022 (https://eurochamvn.glueup.com/event/green-economy-forum-exhibition-gefe-2022-56987/) as a panelist on Smart Cities and Smart Communities. Show less

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  Synthesis

  Aug 2021 - Jul 2023

  Learning Facilitator

  Facilitated state-of-the-art learning experiences with the aim of nurturing collaborative problem-solving and promoting civil and constructive communication practices. Hosted parent sessions to help align and promulgate the Synthesis mission and vision at home. Took part in the various growth aspects of this startup as it too developed alongside our various members from around the globe.

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  Launchpad23

  Aug 2023 - now

  Mission Partner

  Launchpad23 aims to provide young learners with the tools necessary to think critically, using an interest-based exploratory approach to discovery and project-based learning. I currently volunteer in strategy formation for this wonderful new startup, currently in its initial (and exciting) launch phases.