Panagiotis Kapros

Experience

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  Hitachi Europe

  Jan 2002 - Jan 2003

  Service Manager Assistant

  • Handling incoming calls • Providing technical support in consumer electronics• Providing information to clients regarding new products• Complaints handling • Warranty validation• Asc’s Management• Heavy Claims• Market intelligence

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  LG Electronics

  Oct 2004 - Jul 2007

  GSM Service Network Supervisor / LG Service Administration

  • Handling incoming calls • Providing technical support in consumer electronics • Heavy Claims• Warranty validation• All Service System Administration & Maintenance• GSM ASC’s Management & Technical Support • LCD & PDP Management (Communication with all major Panel factories AU Optronics, CHIMEI,LG-Philips)• 2004-2006 Service Administration (defective returns,all ASC's in-warranty validation & compensation, -internal procedure evaluation,planning & appliance-, e.t.c)

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  ΕΛΜΗ SYSTEMS A.E.

  Oct 2007 - Dec 2010

  Project Manager

  • WINPOS software/hardware setup support & administration (POS software)• MELISSA software/hardware setup support & administration (hospitality software)• FISCAL RETAIL PROCESSOR software/hardware setup support & administration• CASIO ADVANCED software/hardware setup support & administration• LINK STANDAR software/hardware setup support & administration• SIGNATURE PROCESSOR software/hardware setup support & administration• HANDY TERMINAL software/hardware setup support & administration• RETAIL SOLUTION implementations & software• Identifying customer needs and providing support and training• Technical & Sales Support • Market research Show less

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  SMA Solar Technology AG

  Dec 2010 - Nov 2013

  Solar Academy Trainer

  • SMA technical and sales seminar presentations for Greece & Cyprus (designing, developing and carrying out all training materials as needed to best serve customer needs and changes in product line) • Service Line engineer (including troubleshooting throughout entire PV-system) • Field Service technician• Marketing Communications & Social Media Support (technical press articles, Techtip Videos for SMA Solar Technology’s YouTube Channel) • Technical Sales Support • Techno-economical evaluation and optimum project planning of PV installation (kW to MW)• Identifying customer needs and providing support and training Show less

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  METKA-EGN UK

  Oct 2014 - Sept 2016

  O&M Projects Manager

  • Operation & Maintenance Manager. Coordination and project supervision for PV installations in UK.• Monitoring, electromechanical malfunction analysis / recording test results, and preparing of written testing documentation.• Supervising O&M contractor compliance with all the preventive maintenance plant activities including the delivery of monthly reports.• Supervising O&M contractor's corrective maintenance measures and confirming that such measures have been carried out in compliance with the O&M contract.• Supervising, coordinating and monitoring the O&M services with the objective of maximising the electricity generation revenues.• Reviewing extraordinary works or corrective maintenance for effectiveness and correct completion.• Coordinating with the contractor and subcontractors the implementation of the H&S measures established by advisors in line with national regulations• Managing any mandatory inspections of the electrical installation which need to be carried out by the authorities.• Obtaining regular confirmation from the Operator that Spare Parts levels have been maintained correctly and providing the client with a quarterly assessment of new spare parts required and their costs.• Analyzing the effectiveness of the monitoring, telecoms and security systems at site and portfolio level and making recommendations for improvement.• Responsible for all communication with sub-contractors, engineering department and investor relations. Technical provision and supervision during installation, testing and system commissioning.• PAC/IAC/FAC documentation• Monitor and maintain service level agreement with customers and suppliers • Ensuring solar O&M is profitable and delivering a quality service which is efficient and cost effective. • Review legal contracts and scope of works.• Providing technical training for the O&M engineering team/sub-contractors/technicians. Show less

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  Doppelmayr Cable Car

  Oct 2016 - Feb 2017

  Maintenance Manager

  • Monitoring and overseeing the day-to-day operations and perform operational reporting• Implementation/administration & coordination of operational procedures to ensure the safety of passengers and employees, maintaining and compiling the corresponding operational records• Monitoring all aspects of the ropeway from the platform and the control room• Investigating, diagnosing and rectifying mechanical and electrical problems• Repairing and replacing mechanical/electrical components• Performing daily planned maintenance on all components of the Cable Car.• Supervising and coordinating all electrical/mechanical maintenance activities and inspection logs and reports up-to-date• Supervision & training of all technicians and passenger hosts.• Ensuring all H&S measures are followed & risk assessment management.• Inventory management.• Preventive and corrective maintenance management and supervision.• Work At Heights Certified. Show less

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  Messaritis Renewables

  Oct 2017 - Nov 2018

  Tech Support Team

  • Coordination and supervision of all O&M activities.•Monitoring, electromechanical malfunction analysis / recording test results, and preparing of written testing documentation.•Supervising and supporting O&M technicians compliance with all the preventive & corrective maintenance plans and scopes. •Developing and carrying out monthly,semi-annual,annual maintenance reports.•Coordinating and monitoring the O&M services with the objective of maximising the electricity generation revenues.•Reviewing extraordinary works or corrective maintenance for effectiveness and correct completion.•Field service engineer when necessary.•Liaising with sub-contractors,suppliers and investors for all preventive and corrective issues. •Coordinating scope of works according to contracts.•Monitoring shift engineer on weekends.•Troubleshooting for all PV modules,inverter, datalogger, platform related issues.•MV operation and troubleshooting when requested.•Supervising monitoring personnel, configuring & operating all customer solar monitoring platforms/dataloggers/routers e.t.c. Show less

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  BIOSAR (PV Solar Dept of AKTOR S.A.)

  Dec 2018 - Jun 2019

  Head of O&M Manager NL

  Operation & Maintenance. Coordination and project supervision for PV installations in UK & NLForming strategies and procedures for O&M services in UK & NLContractual management among investors and contractorsSupervising O&M services with all the preventive maintenance plant activities including the delivery and implementation design of monthly/maintenance reports according to customer needsSupervising O&M contractor compliance with all the preventive maintenance plant activities including the delivery of monthly reportsLiaising with all clients/investors in relation to maintaining high level services and overcome any obstacles, securing the profitability of client’s assetsSupervising O&M contractor's corrective maintenance measures and confirming that such measures have been carried out in compliance with the O&M contract, HSSE, and environmental plans, established by advisors in line with national regulationsSupervising, coordinating and monitoring the O&M services with the objective of maximizing the electricity generation revenuesManaging any mandatory inspections of the electrical installation which need to be carried out by the authoritiesObtaining regular confirmation from the Operator that Spare Parts levels have been maintained correctly and providing the client with a quarterly assessment of new spare parts required and their costsAnalyzing the effectiveness of the monitoring, telecoms and security systems at site and portfolio level and making recommendations for improvementResponsible for all communication with sub-contractors, engineering department and investor relations. PAC/IAC/FAC documentation and proceduresMonitor and maintain service level agreement with customers and suppliersEnsuring solar O&M is profitable and delivering a quality service which is efficient and cost effectiveReview legal contracts and scope of worksOn-call for operational emergenciesDispute management / resolution Show less

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  DEWA III JV group of companies (Gransolar,Acciona,Ghella)

  Jun 2019 - Jul 2020

  Plant Manager at Mohammed Bin Rashid Al Maktoum DEWA Phase III 1+ GWp PV Solar Power Project

  ▪Manage day to day operation and maintenance of a 1+ GWp solar power plant. This includes development and compliance with an operating budget, outage coordination and scheduling with offtaker, oversight of operations and maintenance to ensure work is carried out using policies and procedures to maintain a safe work environment for company and contractor staff. ▪Ensure strict management and compliance of all companies and project environmental, health and safety programs;▪ Responsible to ensure staff received periodic safety training and conduct periodic safety assessment;▪ Negotiate and administer large, multi-disciplinary O&M and related contract;▪ Administer warranties;▪ Manage staff performing operations, maintenance and warranty activities of all solar equipment, ensure compliance with manufacturers' requirements;▪ Review/amend annual budget and monthly profit and loss reporting;▪ Perform staffing activities, coaching, training and corrective actions of subordinated employees.▪ Prepare performance evaluations for all direct employees.▪ Expertly managed and promoted CMMS and tools to provide historical records of asset reliability and contract obligation, tracking work orders, PM documents, spare parts and maintenance history of plant equipment.▪Preserving the interests of the Joint Venture vested to him by the Board of Members to take decisions necessary for performance of the services.▪Ensuring full compliance with all applicable laws, including UAE and policies.▪Recruiting, mobilizing and de-mobilizing necessary resources from the project. ▪Effectively and efficiently manage all subcontractors, suppliers and other service providers.•Ensure that all team members are sufficiently aware and regularly informed on all relevant policies and strategic aspects affecting their work, and get appropriate feedback on their actions.▪Maintain an overview of the technical progress and financial expenditure of project under his responsibility. Show less

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  Fronius Hellas

  Jan 2021 - Oct 2022

  Technical Advisor

  • Technical presentations for Greece & Cyprus (Designing, developing and carrying out all training materials as needed to best serve customer needs and changes in product line) • Handling tech support service queries from customers and partners such as presales-support, PV system configuration and dimensioning as well as support with cases of failure via phone or e-mail• Technical Sales Support • Techno-economical evaluation and optimum project planning of PV installation (kW to MW)• Identifying customer needs and providing support and training• Being the contact partner for technical questions from local colleagues (e.g. Sales, Marketing) Documentation of support cases with customers• Active involvement in continuous improvement of products, processes, and tools through active feedback • Preparation and translation of technical documentation and training material and adapting them to local requirements• Coordination, implementation, and documentation of support services in coordination with the Head of TechSupport (e.g. service assignments, trade fairs, internal and external training as well as webinars) • Construction and maintenance of test systems• Participation in different projects, such as CRM, Contact Center, SOS Show less

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  RECOM TECHNOLOGIES

  Oct 2022 - now

  Technical Product Manager