Robby Van Gelder

Experience

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  KLM

  Sept 1992 - Mar 1999

  Service Manager JNB / LUN /HRE

  Post of Relief Service Manager ensured that African Airports ( LOS/LLW/LUN/HRE/CPT) served and/or started-up, had experienced staff member to cover, support, train & apply shared learning by developing local Teams. Based in JNB, where the Operation was also covered when none of the out- stations needed support.

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  British Airways

  Apr 1999 - May 2016

  Customer Service Duty Manager

  Job PurposeTo effectively and efficiently manage the daily operation at various Stations( Africa/Saudi Arabia ) as a Relief Airport Manager & later as a Customer Service & Operations Manager. Ensuring delivery to operational targets and customer standards within agreed budget. Ensure delivery of operation to JAROPS Quality Management System, and ensure compliance with safety and security standards. Effectively manage ground handling supplier and resources to deliver excellent customer service. Liaising and communicating with both internal and external customers. Act as the Senior Reporting Official on station to ensure key liaison with all operational areas on day to day issues. Deliver Emergency Planning and Business Continuity requirements, and monitor local Service Level Agreements. To own and manage airport authority, State Authorities/Embassy relationships and represent Airline an AOC level. Show less

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  Astra Aviation Services

  Sept 2016 - Mar 2017

  Flight Administrator / Operations Team Member

  Action and reply to all incoming emails in the operational email account whilst on duty. Oversee remote flights, send movement messages and keep customers updated with the progress of the flight whilst on the ground. Provide an efficient and high level of service consistent with customers’ requirements.

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  Global Airways

  Jul 2017 - Nov 2018

  Base Co-ordinator

  Worked 4 contracts as Base Co-ordinator/Flight Release Officer for Global Airways in.... 1/Antalya - Turkey - One wetleased A320 operated on behalf of Corendon Airlines. 2/Port-au-Prince - Haiti - One wetleased A320 operated on behalf of Sunrise Airways.3/Heraklion - Greece - One wetleased A320 operated on behalf Corendon Airlines.4/Antalya - Turkey - Three wetleased A320's operated on behalf of Corendon Airlines.