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Hope L. J.

Hope L. J.

Followers of Hope L. J.604 followers
location of Hope L. J.Mountain View, California, United States

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  • Timeline

  • About me

    Assistant CIO & Director of Support Services, R&DE IT at Stanford Univeristy

  • Education

    • Devanadi Yoga

      2012 - 2013
      Registered Yoga Teacher, 200 hour level (RYT 200) Multi Style

    • University of Minnesota

      1988 - 2003
      Bachelor of Arts (B.A.) Film Studies

    • University of Minnesota

      2009 - 2011
      Master of Science (M.S.) Management of Technology

  • Experience

    • University of Minnesota

      Dec 1998 - Nov 2018

      Manage technology resources and people for • Led and managed 15+ technologists on the Enterprise Data and Analytics Service, who provided data, tools, information, and consultation to support decision making by staff and faculty at all levels of the University.• Provided workforce management, performance management, and coaching.• Developed and managed annual budgets for projects and services.• Developed technology roadmaps and organizational improvements for enterprise IT services. Show less • Led and managed 20+ business analysts, project managers, data analysts, and quality assurance analyst for enterprise IT services; provided workforce management, performance management, and coaching.• Served as project sponsor for strategic initiatives; built partnerships across the organization to champion the work and keep projects moving forward.• Developed and managed annual budgets for projects and services.• Developed technology roadmaps and organizational improvements for enterprise IT services. Show less

      • Manager, Enteprise Data and Analytics - Office of Information Technology

        Jun 2018 - Nov 2018

      • Manager, Analysis & Project Managment - Office of Information Technology

        Jun 2014 - Jun 2018

      • Service Director, Messaging & Calendaring Services

        May 2012 - Jun 2014

      • Information Technology Manager, Point Solutions

        Jun 2010 - May 2012

      • Application Support Professional

        Feb 2008 - Jun 2010

      • Information Technology Professional

        Mar 2004 - Feb 2008

      • College Information Technology Professional

        Jun 2000 - Mar 2004

      • Information Technology Professional

        Dec 1998 - Jun 2000

    • LA Fitness

      Aug 2013 - Aug 2014
      Yoga Instructor (Part Time)

      Teach yoga and meditation classes to mixed skills level participants in a fitness center environment

    • Stanford University

      Nov 2018 - now

      - Manage a high demand/high volume technology support environment that involves both call center and helpdesk support activities such as hardware configurations and deployments as well as application support and technology devices.- Lead and manage technical help desk staff responsible for the technical support needs in R&DE; participate in the development and designs of complex systems and integrations to support client requirements, from definition phase through implementation; provide strategic and technical direction for one or more technical areas including AV Design, Asset Management, and Event Support.- Contribute to the strengthening and continuous improvement of the Support Services team including the information security posture of the organization.- Participates and contributes in the evaluation of new and emerging technologies including development and implementation of prototypes when applicable.- Create and execute business and technical plans and revise as appropriate to meet changing needs and requirements.- Create procedures and guidelines to ensure compliance with university policy and federal and stateregulations.- Evaluate and assess metrics and program effectiveness; review trends and monitor proactively. Determine service level objectives based on support requirements, author related policies and procedures and use metrics based management strategies.- Establish and manage financials for a program, project, organization, and/or facilities.- Evaluate the effectiveness of the organizational structure and programs to ensure success, development of employees, and appropriate use of staff resources.- Lead, hire, coach, and evaluate performance of staff including student employees and YearUp interns. Show less • Manage budget and finances, balancing revenues and costs; evolve financial models and services based on client demands.• Engage with existing and potential clients; meet to discuss support work, projects, and IT needs; serve as an advocate for clients and facilitate connections to other UIT services.• Lead and manage a team of 15+ support technicians; manage staffing levels, individual performance, and daily operations to ensure client satisfaction.• Served as the Acting CRC Director from May 2020 to March 2021, leading a 35+ person team of managers and endpoint support technicians during a crisis. Show less

      • Assistant CIO & Director of Support Services - Residential & Dining Enterprises IT

        Apr 2024 - now

      • Manager, Computer Resource Consulting - University IT

        Nov 2018 - Apr 2024

  • Licenses & Certifications

    • Information Technology Infrastructure Library (ITIL) Foundations v.3

      Loyalist Certification Services
      Mar 2011

    • Registered Yoga Teacher (RYT 200)

      Yoga Alliance
      May 2013

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Feb 2013

  • Honors & Awards

    • Awarded to Hope L. J.
      Business Affairs Talent Development Program - May 2020 The Talent Development Program (TDP) focuses on providing a framework of exposure, education, and experience (the three E’s) to promote leadership and career development for high performing/high potential Business Affairs staff.
    • Awarded to Hope L. J.
      MOR IT Leadership Program, Big Ten Academic Alliance - May 2017 A leadership program instituted by the Big Ten Academic Alliance Chief Information Officers (CIOs) focusing on preparing leaders for 21st century challenges within their respective IT organizations as well as higher education in general. ITLP participants are selected by participating Big Ten Academic Alliance CIOs.
    • Awarded to Hope L. J.
      Outstanding Service Award Office of Information Technology, University of Minnesota Dec 2008
    • Awarded to Hope L. J.
      Programs & Fellowships - - Emerging Leaders Program, Office of Information Technology, University of Minnesota (2013-2014)- UMore Park Fellowship, UMore Park Academic Initiatives, University of Minnesota, Minneapolis, Minnesota (2010-2011 Academic Year)

  • Volunteer Experience

    • Program Lead, IDEAL IT Stanford Year Up Program

      Issued by Stanford University on May 2020
      Stanford UniversityAssociated with Hope L. J.

    • Executive Co Chair

      Issued by University of Minnesota Women in Technology on Apr 2018
      University of Minnesota Women in TechnologyAssociated with Hope L. J.

    • Co Chair Mentorship Committee

      Issued by University of Minnesota Women in Technology on Jul 2017
      University of Minnesota Women in TechnologyAssociated with Hope L. J.

    • Volunteer Yoga Teacher

      Issued by Casa de Esperanza on Aug 2013
      Casa de EsperanzaAssociated with Hope L. J.

    • Ward 1 Representative

      Issued by City of Minneapolis Bicycle Advisory Committee on Jan 2011
      City of Minneapolis Bicycle Advisory CommitteeAssociated with Hope L. J.

    • Video Production Assistant

      Issued by St. Paul Cable Access on Jan 1994
      St. Paul Cable AccessAssociated with Hope L. J.