Hannah Eddery

Experience

• 

  ADC College

  Aug 2012 - Aug 2018

  • Meeting face to face with host families to ensure a high standard of service is being met• Dealing with administrative tasks & plans• Dealing with complaints from customers• Providing excellent customer service• Booking transport for clients• Communicating with students from all over Europe to ensure customer satisfaction• Keeping in touch with partners via email correspondence, phone calls and face to face meetings• Establishing relationships with potential new partners over the phone (giving details of programmes and procedures)• Entering all information and records into newly built database• Ensuring quality and timely 100% delivery of accommodation • Exploring different avenues in which to recruit partners• Inspecting homes of Host Families to ensure they are of a suitable quality• Managing DBS applications Show less

  • Accommodation & Student Services Manager

    Nov 2013 - Aug 2018

  • Operations Officer

    Aug 2013 - Nov 2013

  • Business & Admin Apprentice

    Aug 2012 - Aug 2013