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Ashish Burungale

Ashish Burungale

Operation team member

Followers of Ashish Burungale461 followers
location of Ashish BurungaleMumbai, Maharashtra, India

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  • Timeline

  • About me

    Customer success Engineer @63 moons | SQL | Java | C++ | Javascript | Testing |

  • Education

    • Atharva College Of Engineering

      2017 - 2021
      Bachelor of Engineering - BE Computer Engineering 7.57 CGPA

    • Nirmala Memorial Foundation Degree College of Commerce and Science Near Thakur Polytechnic 90 Feet Road Thakur Complex Kandivli (E) Mumbai 400 101

      2015 - 2017
      Higher secondary Computer Science

  • Experience

    • Onfido

      Nov 2021 - Jan 2023
      Operation team member

    • 63 moons technologies limited

      Apr 2023 - now
      Customer Success Engineer

      •Taking ownership of applications support for the Backoffice applications of Match suite•Providing Technical and Functional Support to brokers and institutional clients using Applications for Back-office.• Raising L3 issues to development team, follow-up till closure.• Log Analysis for technical issues, SQL server IIS exceptions.• Writing SQL queries to fetch for data require for analysis and identify the issues or resolve client queries.• Co-ordinating with the Members IT team, support team and attending open points meetings whenever needed.• Deployment of release over UAT and Production server after getting UAT signoff from Operation team.• Understanding and prioritizing issues, queries, changes and Enhancement.• Creating and Tracking Issues tickets in Zendesk and follow-up to ensure timely resolution.• Understanding and priortizing issues, queries, changes and Enhancement. Show less

  • Licenses & Certifications