Amy Plough

Experience

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  Heartland Of Marion

  May 2007 - Dec 2008

  State Tested Nursing Assistant

  Submitted clinical documentation in accordance with agency guidelinesAssisted residents with transferring from the bed and wheelchair and with assistive devicesAssisted residents with bathing, oral hygiene, grooming, feeding, ADL'S, and eliminationPositioned residents for comfort and to prevent skin pressure issues and breakdownMaintained a clean, healthy, and safe environment Responded appropriately to physical and emotional needs of the residentsKept facility stocked with necessary supplies, equipment and instruments to provide care to residents Show less

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  United States Army National Guard

  Dec 2008 - Feb 2012

  42A- Human Resources Specialist

  Verified client’s identity so that I may input them in the D.E.E.R.S. system so that they and their dependents may be properly evaluated for medical insurance, education assistance and commissary rights.Performed clerical duties such as word processing, data entry, answering phones, and filingAccurately completed paperwork, documentation, and system entry necessary for soldiers, veterans and their familiesIdentified and rectified inconsistencies, deficiencies, and discrepancies in soldier documentationCarefully reviewed records for accuracy and completionDemonstrated knowledge of HIPAA Privacy Laws and military operation security protocolsDeveloped the ability to make decisions and take prompt and effective action in emergency situationsFirearm and explosives handlingKnowledge of emergency first aid applicable on the combat field, including venipuncture, I.V. insertion and fluid infusionMulti-Tasked and appropriately prioritized dutiesExperience with and ability to adapt to difficult situationsIn the U.S. Army National Guard, I received training in the following areas: basic emergency first aid treatment, human resources, operating large military vehicles, cultural sensitivity, basic combat, physical fitness, marksmanship and the use of a bayonet. Show less

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  Central Star Home Health Services

  Jan 2010 - Oct 2011

  Home Health Aide

  Obtained information about client's medical history, drug history, chief complaints and allergiesRead and recorded client's temperature, pulse, respirations, blood pressure, pain level, height and weightSubmitted clinical documentation in accordance with agency guidelinesAssisted client with transferring to the bed and wheelchair and with assistive devicesPlanned, prepared, served and assisted with meals according to prescribed dietResponded appropriately to clients physical, developmental and emotional needs Show less

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  Chipotle Mexican Grill

  Dec 2011 - Feb 2013

  Assistant Kitchen Manager

  Supervised coworkers and proposed innovative plans to bring in more sales and maximize productivity.Received faxes and called customers to confirm.Perform monetary transactions and maintain the cash drawerOrder food and suppliesPrepare and serve foodRespond appropriately to customer concerns and grievancesGreeted customers and provided excellent customer serviceCarefully maintain sanitation, health and safety standards in all work areas and follow all safe food handling protocolsMulti-Tasked and appropriately prioritized duties Show less

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  Walmart Supercenter

  Feb 2013 - Jun 2014

  Electronic Sales Associate, Cashier, Customer Service Associate

  Handled claims and returns, identified shrink and damages, arranged and organized merchandise, and ensured and maintained a safe work environment.Assisted customers with inquiries and resolving grievances or concerns.Processed merchandise returns, refunds, exchanges, and warranty repairs.Assisted customers with purchasing decisions and locating merchandise.Operated a cash register and assisted customers with bagging items.Provided financial products and services to customers by completing monetary transactions, fulfilling printing and faxing needs, and maintain required files and documentation.Stock shelves and perform price changes and mark down clearance items. Operated a telephone switchboard to answer and direct incoming phone calls.Assist customers with large and heavy merchandise Activate cellular telephones and troubleshoot electronic issuesAssist customers with uploading and purchasing photos Show less

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  Knox Community Hospital

  Jun 2014 - Nov 2014

  Food Service Employee, Volunteer Emergency Department

  Perform monetary transactions and maintain the cash drawerPrepare and serve foodRespond appropriately to customer concerns and grievancesGreeted customers and provided excellent customer serviceCarefully maintain sanitation, health and safety standards in all work areas and follow all safe food handling protocolsOpen and close the restaurant area per dining hoursProvided patients and families with appropriate emotional supportPrepared patient rooms prior to their arrivalDemonstrated knowledge of HIPPA Privacy LawsKept the facility stocked with supplies and equipment necessary for patient careMulti-Tasked and appropriately prioritized duties Show less

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  Riverside Methodist Hospital

  Sept 2014 - May 2015

  Patient Support Assistant, Emergency Department

  Accurately completed paperwork, documentation, and system entry necessary for PatientsDemonstrated knowledge of HIPAA Privacy Laws and military operation security protocolsObtained information about Patient's medical history, drug history, chief complaints and allergiesRead and recorded patient's temperature, pulse, respirations, blood pressure, pain level, height and weightPerformed physician ordered tests in a timely manner, tests such as ECG, blood glucose, bladder scan, occult blood fecal tests, etc.Assisted patients with activities such as feeding, hygiene, transfer and ambulationResponded to cases of Cardiac arrest and performed CPRPlaced patients on the appropriate monitoring systems upon entry to the Emergency DepartmentAttended to call bells, interacted with and directed family members appropriately Responded appropriately to aggressive behavioral health patients according to Ohio Health TrainingMulti-Tasked and appropriately prioritized duties Show less

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  Discover Financial Services

  May 2015 - Sept 2015

  Account Manager

  Address customer inquiries and resolves complaintsProvide services, offers fee products and balance transfers and card related offers/benefitsProcess bill paymentsDisclose required legal material verbatim as necessary during transactionsutilize resources to assist customers in troubleshooting login issues and other common issuesAccept and direct phone calls to the correct department according to customers’ needsExplain calculation methods and billing statements per customer request in order to assist the customer in better understanding their card and its functions and Discover's expectations of that customer based on their card agreement Show less

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  Kroger

  Sept 2015 - Jun 2016

  Drug/GM Clerk, Cashier, Cultural Council Board Member

  Stock shelves and perform price changes and mark down clearance items. Respond appropriately to customer concerns and grievancesGreeted customers and provided excellent customer serviceCarefully maintained sanitation, health and safety standards in all work areasAssisted customers with purchasing decisions and locating merchandise.Assist customers with large and heavy merchandise Acted as a liaison between customer, employee and management, Came up with innovative solutions to improve productivity, sales and moralPerform monetary transactions and maintain the cash drawer Show less

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  Godiva Chocolatier

  Nov 2016 - Nov 2018

  Assistant Manager

  Supervise employees Open/Close the storeCome up with innovative ideas to increase sales and to maximize employee productivityExpertly address customer questions and suggest the right product to fulfill their needsStock shelves and perform price changes and mark down clearance items. Respond appropriately to customer concerns and grievancesGreeted customers and provided excellent customer serviceCarefully maintained sanitation, health and safety standards in all work areas and follow all safe food handling protocolsAssisted customers with purchasing decisions, locating merchandise, and by educating them about the productAsk customers about nut or chocolate allergies and appropriately offer a product that would not pose a danger to their healthMaintain visual and merchandising standardsCreate chocolate products, including chocolates, truffles, ice cream, dipped fruit, cookies, coffee and blended beveragesPerform monetary transactions and maintain the cash drawerPrepare and serve food items such as chocolate and ice creamKeep facility stocked with necessary supplies, equipment and instruments required to properly function Show less

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  RENHILL GROUP INC.

  Jan 2017 - Jun 2019

  Substitute Educational Aide

  Assist the teaching staff with educating K-12.Perform clerical dutiesCreatively problem solve and respond to issues commonly presented in an educational settingMonitor children for safetyAssist clerical, maintenance and teaching staff as needed

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  Knox Community Hospital

  Jan 2017 - Dec 2019

  PCA/Unit clerk

  Patient care as delegated by the RN.Assist with ADLs, and personal hygiene.Obtain, record, and report vital signs, POC blood glucose and pregnancy testing, I and O, 12-lead ECG, and bladder scan.Clean and dress wounds. Apply Orthoglass splinting.Obtain and send patient specimens to the lab. Observe one-on-one psych and ETOH patients for safety.Communicate with PA, APRN, or physicians and act as liaison. Contact other departments for patient admission and testing. Contact transport companies to set up ground or air transport for patients needing a higher level of care. Show less

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  Loyal Source Government Services

  Oct 2019 - Aug 2020

  Wing Drug Demand Reduction Program Manager

  Conduct DDRP in accordance with the AFI 90-507 and AFMAN 44-198, DoD requirements and manage all aspects of the DDRP.Provide daily oversight of the Drug Demand Reduction program.Act as the focal point for installation-level drug testing, to include drug prevention, education and outreach initiatives, and coordinates drug testing program requirements and activities IAW AFI 90-507 and AFI 90-507 guidelines.Determine the number of DTPAMs and Observers required to perform the scheduled monthly testing.Responsible for hiring, training and supervision of all drug demand reduction administrative managers and observers.Ensure specimens are collected, packaged, stored, and shipped IAW AFI 90-507 and AFMAN 44-198 and relative NGB/SGOH DDRP guidance. Show less

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  Avita Health System

  Dec 2019 - Sept 2021

  PCA/UC

  Patient care as delegated by the RN.Assist with ADLs, and personal hygiene.Obtain, record, and report vital signs, POC blood glucose and pregnancy testing, I and O, 12-lead ECG, and bladder scan.Clean and dress wounds. Apply Orthoglass splinting.Obtain and send patient specimens to the lab. Observe one-on-one psych and ETOH patients for safety.Communicate with PA, APRN, or physicians and act as liaison. Contact other departments for patient admission and testing. Contact transport companies to set up ground or air transport for patients needing a higher level of care. Show less

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  MALCOLM RANDALL VAMC

  Aug 2021 - Nov 2021

  Contract Registered Nurse

  Provide safe and effective care to patients within the scope of my licensure.

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  Apidel Technologies

  Nov 2021 - Mar 2022

  Contract Registered Nurse

  Provide safe and effective care to patients within the scope of my licensure

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  Morrow County Hospital

  Jun 2022 - now

  Emergency Department Registered Nurse

  Provide safe and effective care to patients within the scope of my licensure