Stephen L.

Experience

• 

  Consumer Testing Laboratories

  May 2003 - Sept 2003

  Customer Service Representative
• 

  Cathay Pacific Airways

  Nov 2003 - May 2004

  Customer Services Officer

  Ground services. Received commendation letter from senior leadership for exemplary level of customer service.

• 

  Bureau Veritas Consumer Products Services

  Jun 2004 - Jan 2007

  Customer Service Executive
• 

  Intertek Hong Kong

  Jan 2007 - Dec 2020

  Managing the Retailers & Hardlines Product Line comprising of client services teams, key accounts management team, business development team, and operational support teams. Setting business strategies and direction, as well as managing the P&L and the overall operations and resources of the Product Line in order to achieve optimum output and margin accretion. Leading an energetic team in driving business development of strategic and prospective markets (Japan, Korea, Italy, Poland, Middle East, South America), sales and marketing for new customers' acquisition across all business lines in Hong Kong. Identify and react proactively to business opportunities, formulation of innovative strategies for new business wins and increasing existing market share. Setting up and overseeing a new team in the business development of prospective and emerging markets (Japan, Korea, Italy, Poland, Middle East, South America). Leading a team of Account Executives and Business Development Executives in client relationship management, developing new initiatives, and formulating business strategies.

  • Executive Director, Retail and Hardlines

    Nov 2018 - Dec 2020

  • Director, Strategic Markets

    Jul 2015 - Oct 2018

  • Senior Manager, Strategic Markets, Integrated Business Management

    Jun 2014 - Jun 2015

  • Manager, Business Development & Key Account Management

    Jan 2011 - May 2014

  • Supervisor, Business Development & Key Account Management

    Sept 2008 - Dec 2010

  • Senior Client Services Executive

    Jan 2007 - Aug 2008
• 

  Bureau Veritas Consumer Products Services

  Dec 2020 - now

  Sets vision and strategic direction to drive competitiveness and deliver ambitious results as well as sustainable growth for the sub-region – Singapore, Malaysia, Thailand. Formulates and communicates overall sales objectives, strategies for the sub-region in alignment with local, regional and global direction, and driving execution. Relocated to Singapore with a newly created role expanding regionally to cover Hong Kong, South East Asia and South Asia. Responsible for innovating, leading, coordinating, and tracking all commercial, business development, and marketing activities across all BVCPS offices in 15 countries across the regions, as well as setting up KPIs for sales excellence to measure BD performance and identifying lapses for improvement. Leading the M&S, CRM, and CS teams in the Toys & Hardlines as well as Softlines & Restricted Substances business lines to offer end to end bespoke TIC solutions. Driving new businesses and expanding into untapped markets through leads generation, multiple growth initiatives and developing new services. Increasing existing market shares by positioning BV as a trusted quality partner and building customer loyalty.

  • General Manager, Singapore/Malaysia/Thailand

    Nov 2023 - now

  • Regional Head of Commercial, Asia Consumer

    Jan 2023 - now

  • Head of Business Development, Hong Kong

    Dec 2020 - Dec 2022