Babra Mutambara

Experience

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  Mccullagh and bothwell

  Oct 2000 - Apr 2006

  Branch Manager

  Day to day supervision and stock control management.Attending customer queries and solving themLiaising with head office on issues concerning the branch.Monitoring monthly progress on marketing and sales charts and producing the monthly progress report.Ordering and maintaining adequate stocks for the branch.Handling and banking cash sales.Reporting to the marketing manager

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  FM Christian School

  Jan 2015 - Dec 2015

  Marketing Assistant

  Functions as company’s primary marketing administrative contactOrganising marketing compaignsSupport incoming queries, coordinate client meetings and support contract preparations.Contact and build relationships with new and existing clientsProvide administrative support for business support activitiesAssisting the principal with report writing and analysing marketing campaign results

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  Merkado online store

  Apr 2016 - Jan 2018

  Key Account Manager

  Day to day supervision and stock control management.Attending customer queries and solving themDealing with general enquiriesWord processing and typingSorting and filingResolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Answer questions about warranties or terms of sale.Act as the company gatekeeper.Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Read from scripts.Handle changes in policies or renewals. Show less

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  Cosmo City Church

  Sept 2019 - Apr 2022

  Administrator
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  Le Morgan

  Feb 2022 - now

  Direct Sales Representative