Benedicto Momanyi

Experience

• 

  National Bank of Kenya

  Sept 2013 - Jan 2013

  Intern
• 

  Kenya Airways

  Feb 2016 - May 2016

  Intern

  Customer Service, Documentation, Manifesting of Flights, Acceptance of shipments, Preparation of weight statements, Cargo Build Up for the different aircraft types,

• 

  Jambojet

  Mar 2017 - now

  Oversee the preparation and implementation of the route startup for Jambojet in the city of Goma•Lead the implementation of national sales programs to ensure targets are reached timely according to regulations and policiesManage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditionsDevelop and implement sales & marketing initiatives to ensure key revenue targets are met.Quarterly evaluation of portfolio to meet business requirements and to stimulate revenue growth.•Negotiate and Re-negotiable contracts for new and existing clients and corporate accounts for revenue and segment growth.•Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients•Development management and evaluation of new and existing client portfolios.•Liaise with local governmental authorities to ensure compliance with the relevant legal requirements and all local regulations and policies•Engage with Jambojet partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities•Develop, implement, and manage the local sales channel strategy according to Jambojet guidelines in order to ensure the maximization of the company reach and revenues possibilities•Review sales incentives calculation and approve payout for the DRC region to ensure timely and proper recognition of sales targets•Oversee the penetration of the new Airline low-cost model in the brand-new market•Oversee the growth of Jambojet's market share by increasing the number of passengers as well as the number of flight frequencies per week in line with the Organization's strategy in DRC•Manage the company's interest while putting into consideration the complex business environment as well as the difference in cultures Mostrar menos Plan and lead airline negotiations in the region.•Provide access to quantitative data for negotiations with airlines and other travel providers•Responsible for the account strategy in the region to uphold healthy relationships with the business partners.•As a key account manager in the region, Manage key accounts and contracts on a daily basis•Assist with the measurement of key performance indicators•Perform cost and performance analysis of past and future partners•Used MS office products (MS word, MS Excel, MS PowerPoint) to prepare reports on the current effectiveness of sales efforts•Manage the quality and accuracy of our air product database•Work with other departments to ensure that terms and conditions of air products are presented accurately to customers•Application of CRM tools to create a robust client database and schedule business partner engagement•Assist in refining the company's partner development plan including travel agent incentives programs.•Attend domestic/ international fairs/conferences on behalf of the airline•Primary Interface between the market and the airline in facilitating maximum customer satisfaction•Conduct pricing revenue management and pricing intelligence and support•Help the information systems department in the development and testing of Sales tools and applications Mostrar menos Provide leadership to sales agents, customer service agents, security agents, and loading agents, inclusive of managing performance, coaching, mentoring, hiring, and career development.•Undertake various administrative functions including rostering of staff, and reordering of stationery, ensuring the team is motivated, well-groomed, disciplined and able to perform their tasks in an efficient and professional manner. •Deploy available Jambojet resources to the best advantage in order to satisfy passenger and operational requirements arising during each duty period.•Ensure that Ground Handling Agent and other service suppliers are fully briefed regarding company requirements and that they deliver them in a timely and efficient manner.•Deal with arising issues such as delays, disruptions, excess baggage or denied boarding including implementation of the "Options" Scheme, within the guidelines provided by Ground Services Manager in order to retain customer confidence and loyalty.•Adopt problem-solving ideas beyond provided guidelines and keep senior staff informed of actions taken.•Investigate and respond to queries, complaints and claims received from passengers in an efficient and timely manner.•Ensure expeditious and accurate completion of all post-flight activities including dispatch of messages, reports, forwarding of documentation and completion of station file so that down-line operations can proceed smoothly and any future queries can be responded to.•Reconcile uplifted revenue documents and ensure all requirements are completed and included in the flight packet before it is forwarded to Revenue Accounts.•Provide assistance and support to GSM in the follow-up of discrepancies and ensure implementation of corrective actions.•Assist GSM in completing flight handling and other reports (or independently prepare them in his/her absence).•Ensure flights are closed and finalized on time.•Ensure compliance with OSHA requirements Mostrar menos Making and confirming reservations for passengers, and selling tickets for the airlines.•Serve customers professionally by telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.•Assists passengers requiring special assistance to board or depart.•Issue tickets and, quote correct fares and tariffs using the reservation system to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.•Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.•Assist mishandled passengers such as to minimize passenger complaints on a daily basis.•Perform cash reconciliation to ensure that the daily sales report is closed on time on a daily basis.•Initiate and promote Jambojet products and services to generate additional revenue at each opportunity on a daily basis Mostrar menos

  • Sales Manager - DRC

    Jan 2021 - now

  • Key Account Manager

    Jan 2021 - Jul 2021

  • Sales and Operations Supervisor

    Jan 2018 - Jan 2020

  • Sales and Ticketing Agent

    Mar 2017 - Jul 2018