Manisha Sharma

Experience

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  Malaysia Airlines

  Aug 2004 - Feb 2007

  Senior Reservations and Ticketing Assistant

  Handling inbound and outbound calls of external / internal customers pertaining to bookings, rescheduling, queries, complaint handling and facilitation over the call. Selling competitive prices & packages to the customers. Flight checks for monitoring loads and for ensuring the optimum use of inventory. Maintaining Statistics on Local sales & occupancy, No-show / late cancellations & Connecting flights. Co-ordination with the team to handle eventualities like Flight Delays & Cancellations. Show less

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  KLM

  Mar 2007 - Mar 2011

  Sales and Service Officer

  Responsible for the core activities like Issuance, Reissuance, Refund and Group bookings for the customers from Indian Subcontinent. Communication with Sales, Operations & Accounts for smooth customer transactions. Constant Support to achieve team targets. Provide Management Information for daily sales & allied activities for tracking productivity & performance with narrative describing anomalies, recommendations, and/or actions. Resolve client complaints received from various channels.

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  Amadeus India

  Jun 2014 - Aug 2016

  Senior Business Analyst

  Analyze systems of existing and new customers pan South East Asia, identify specific requirements and recommend solutions using various Amadeus products. Identify and quantify opportunities for automated process enhancements and improvements. Interface with clients and gain understanding of requirements through meetings and discussion for new developments/enhancements. Provide overall business and systems analysis and design support, process flows and solution documentation for the project. Show less

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  Self-employed

  Mar 2017 - Feb 2019

  Consultant

  As a consultant, I have successfully executed projects for various organizations in Travel, IT and Education sector. Provided support and functional expertise for new Travel business set up in India. Arranged required Licenses & Training to the support team. Executed education loan alliances between Overseas Colleges, Vocational Training Institutes & Financial Institutions in India. Expertise in bespoke Product creation, Branding, Financial assistance programs. Engage and negotiate on behalf of New organization to establish associations and partnerships in India. Show less

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  Expedite Commerce

  May 2022 - Dec 2023

  Team Lead - Applications

  As Team Lead, I am responsible for supervising the entire project lifecycle, from conceptualization to flawless execution. I have taken the lead in conducting business analysis, gathering requirements, and navigating the implementation phases to deliver customized solutions that align with organizational goals. I am involved in optimizing sales processes, elevating customer experiences, and enhancing overall operational efficiency. Designed and executed a comprehensive outreach strategy using sales cadence. Successfully led the implementation of Einstein Bot & established and optimized Case Management process within Service Cloud. Show less