Nidhi Patil

Experience

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  TechFortune Academy

  Apr 2020 - May 2021

  Business Analyst Intern

  Analyzed and re-engineered business processes, leading to a 25% reduction in delivery time and a 20% increase in process efficiency, directly impacting project timelines and cost savings.Developed comprehensive project documentation, including business cases and feasibility studies, which improved project alignment with business needs and reduced project scope creep by 15%.Created a data reporting framework that decreased data collection errors by 15% and improved the accuracy of business insights by 25%, enhancing decision-making capabilities for stakeholders.Produced detailed user stories and acceptance criteria, which improved development team understanding and reduced feature delivery time by 20%.Engaged with internal stakeholders to clarify and validate requirements, achieving a 95% approval rate on initial requirement submissions and reducing the need for revisions by 30%. Show less

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  Persistent Systems

  Jan 2022 - Jun 2023

  Compiled comprehensive technical documentation detailing diverse server configurations, software deployments, system backups, and disaster recovery plans, among other related procedures Facilitated the seamless migration of Inovalon systems (Data Driven Healthcare Solutions Company) to the Google Cloud Platform, ensuring continuous business operations and achieving nearly zero downtime. Maintained consistent customer service levels throughout the transition periodEnhanced system reliability by 12% through vigilant monitoring of system availability and resource utilisation Employed key metrics such as latency, throughput, and CPU usage to optimise performanceAssessed resource assessments for new projects based on customer specifications, implementing Auto Scaling groups and Load Balancers to ensure optimal performance while minimising monthly costsOptimised cloud operations by introducing automation scripts and tools, resulting in a 25-hour reduction in manual deployment tasks each month Show less

  • Software Engineer

    Jun 2022 - Jun 2023

  • Software Engineer Intern

    Jan 2022 - Jun 2022
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  Popeyes Louisiana Chicken UK

  Jan 2024 - Jul 2024

  Customer Service Associate

  Onboarded and delivered exceptional client service to 300 customers per shift during peak times, ensuring a high level of customer satisfaction and retention.Rotated through various kitchen stations, including the sandwich station and sides, utilising analytical skills to perform pre-sandwich preparation based on sales data from previous hours to optimise efficiency.Managed the POS and CRM systems, accurately entering 50+ orders per hour with zero errors, and trained 10+ new staff members on using technical systems effectively. Show less