Julia O'Rourke

Experience

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  Pizza Hut

  Jan 1994 - Jan 2002

  Directed the day to day operations of 11 Pizza Hut locations with 45 management direct reports and a team of 200 on top of opening up new locations, and saving restaurants. A leader of leaders who coaches management on how to develop and engage their teams, optimizing business processes and overhauling customer service.• Achieved year over year area growth by driving new business development opportunities through the implementation of innovative sales programs including the Local Store Marketing toolkit.• Provided full HR and operational support including recruitment and development of employees and management trainees, Profit & Loss management and operational (branding, appearance) compliance.• Appointed Champs Leader for Western Canada, responsible for the implementation and training throughout all corporate restaurants. Show less

  • Area General Manager

    Jan 1997 - Jan 2002

  • Marketing Specialist

    Jan 1996 - Jan 1997

  • General Manager

    Jan 1994 - Jan 1996
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  Daycare Operator

  Jan 2002 - Jan 2011

  Owner/Operator

  Managed a thriving licensed home daycare.

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  Millcroft Physiotherapy and Sports Injury Clinic

  Sept 2013 - Aug 2015

  Physiotherapist Assistant

  • Grew the practice by 30% while assisting the physiotherapist by overhauling the customer service approach, implementing new business development strategies and creating client attraction programs and promotions.

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  Mainway Physiotherapy

  Sept 2015 - Nov 2021

  Operations and Clinic Manager

  Built, from the ground up, a thriving health & wellness clinic with a focus on establishing policies and processes across all business functions (HR, Finance, Sales & Marketing, Compliance and Patient Services). Manages and empowers a multi-disciplinary team of 14 including the recruitment and training of medical and support staff.• Creates and implements, in collaboration with ownership, the Strategic Business Plan to increase revenue, reduce costs and increase patient satisfaction through the analysis of multiple reports on customer service trends, Physio performance and Quality Assurance.• Increases revenue by developing a marketing strategy (website content development, managing external social media manager), engaging community life partners, and through the installation of a call tracking system.• Reduces costs while managing the finance function (AR/AP, vendor management, payroll, direct billing) conducting Profit & Loss statement review and performing regular audits.• Increased patient satisfaction, retention and referrals by creating customer service training, implementing a Customer Service Tracking System (Net Promoter Score – NPS) and introducing incentive programs for existing patients. Show less

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  Gottschalk Health Services Inc

  Oct 2021 - now

  Managing Director