Michelle Ramirez

Michelle Ramirez

Followers of Michelle Ramirez926 followers
location of Michelle RamirezKissimmee, Florida, United States

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  • Timeline

  • About me

    DX Learning Operations Manager at Walt Disney World

  • Education

    • Florida State University

      2007 - 2014
      (PhD, ABD) Spanish Language and Literature
    • University of South Florida

      2020 -
      Post-Crisis Leadership Certificate
    • New York University

      2005 - 2006
      Master of Arts (M.A.) Spanish and Iberian Studies
    • Florida Atlantic University

      2020 -
      Certificate in Hospitality & Tourism Management Hospitality Administration/Management
    • Valencia College

      1999 - 2001
      Associate of Arts (A.A.) Education
    • Rollins College

      2001 - 2005
      Bachelor of Arts (B.A.) Elementary Education and Teaching and Spanish
  • Experience

    • Walt Disney World

      Jul 2001 - now

      GEM serving all Disney Owned & Operated Food and Beverage Locations including Amorette’s Patisserie, D-Luxe Burger, Jock Lindsey’s Hagar Bar, Cirque du Soleil Concessions and all Outdoor Food & Bar (ODV & ODB) locations Guest Show & Parking GEM at Disney Springs Attractions GEM serving Dinosaur The Ride, Primeval Whirl, Triceratops Spin, The Boneyard Playground and Finding Nemo: The Musical Theater Operations. A proud member of the 19th Emerging Leaders Program serving the Custodial Team.

      • F&B Guest Experience Manager

        Feb 2022 - now
      • Operations Guest Experience Manager

        Oct 2018 - Feb 2022
      • Guest Experience Manager

        Apr 2015 - Sept 2018
      • Guest Service Manager

        Feb 2015 - Apr 2015
      • World Showcase Attractions Coordinator

        Feb 2014 - Feb 2015
      • Traditions Assistant

        Aug 2013 - Jan 2015
      • Education Instructor

        Oct 2006 - Jan 2014
      • Education Coordinator (TA)

        Aug 2012 - May 2013
      • FASTPASS and Attractions Hostess

        Jul 2001 - Oct 2006
    • Rollins College

      Aug 2006 - May 2007
      Spanish Adjunct
    • Florida State University

      Aug 2007 - Jul 2012
      Teaching Assistant of Spanish
    • National Association of Graduate-Professional Students

      Jan 2012 - Jan 2013
      Director of Administration
    • The Walt Disney Company

      Nov 2023 - now
      Manager
  • Licenses & Certifications

    • WHO COVID-19 Mass Gatherings Risk Assessment Training

      World Health Organization
      Sept 2020
    • Diversity, Equity and Inclusion in the Workplace Certificate

      USF Corporate Training and Professional Education
      May 2021
      View certificate certificate
    • Post-Crisis Leadership Certificate

      USF Corporate Training and Professional Education
      Jul 2020
      View certificate certificate
    • COVID-19 Contact Tracing

      Coursera
      May 2020
      View certificate certificate
    • Supervisory Skills Builder

      AHLEI - American Hotel & Lodging Educational Institute
      Jul 2020
    • Hospitality Manager: Leadership

      AHLEI - American Hotel & Lodging Educational Institute
      May 2020