Michelle Ramirez

926 followers

Kissimmee, Florida, United States

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Timeline
About me
DX Learning Operations Manager at Walt Disney World
Education
- Florida State University
  2007 - 2014
  (PhD, ABD) Spanish Language and Literature
- University of South Florida
  2020 -
  Post-Crisis Leadership Certificate
- New York University
  2005 - 2006
  Master of Arts (M.A.) Spanish and Iberian Studies
- Florida Atlantic University
  2020 -
  Certificate in Hospitality & Tourism Management Hospitality Administration/Management
- Valencia College
  1999 - 2001
  Associate of Arts (A.A.) Education
- Rollins College
  2001 - 2005
  Bachelor of Arts (B.A.) Elementary Education and Teaching and Spanish
Experience
- Walt Disney World
  Jul 2001 - now
  GEM serving all Disney Owned & Operated Food and Beverage Locations including Amorette’s Patisserie, D-Luxe Burger, Jock Lindsey’s Hagar Bar, Cirque du Soleil Concessions and all Outdoor Food & Bar (ODV & ODB) locations Guest Show & Parking GEM at Disney Springs Attractions GEM serving Dinosaur The Ride, Primeval Whirl, Triceratops Spin, The Boneyard Playground and Finding Nemo: The Musical Theater Operations. A proud member of the 19th Emerging Leaders Program serving the Custodial Team.
  - F&B Guest Experience Manager
    Feb 2022 - now
  - Operations Guest Experience Manager
    Oct 2018 - Feb 2022
  - Guest Experience Manager
    Apr 2015 - Sept 2018
  - Guest Service Manager
    Feb 2015 - Apr 2015
  - World Showcase Attractions Coordinator
    Feb 2014 - Feb 2015
  - Traditions Assistant
    Aug 2013 - Jan 2015
  - Education Instructor
    Oct 2006 - Jan 2014
  - Education Coordinator (TA)
    Aug 2012 - May 2013
  - FASTPASS and Attractions Hostess
    Jul 2001 - Oct 2006
- Rollins College
  Aug 2006 - May 2007
  Spanish Adjunct
- Florida State University
  Aug 2007 - Jul 2012
  Teaching Assistant of Spanish
- National Association of Graduate-Professional Students
  Jan 2012 - Jan 2013
  Director of Administration
- The Walt Disney Company
  Nov 2023 - now
  Manager
Licenses & Certifications
- WHO COVID-19 Mass Gatherings Risk Assessment Training
  World Health Organization
  Sept 2020
- Diversity, Equity and Inclusion in the Workplace Certificate
  USF Corporate Training and Professional Education
  May 2021
  View certificate
- Post-Crisis Leadership Certificate
  USF Corporate Training and Professional Education
  Jul 2020
  View certificate
- COVID-19 Contact Tracing
  Coursera
  May 2020
  View certificate
- Supervisory Skills Builder
  AHLEI - American Hotel & Lodging Educational Institute
  Jul 2020
- Hospitality Manager: Leadership
  AHLEI - American Hotel & Lodging Educational Institute
  May 2020