Athish Jayanth

Experience

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  24/7, CUSTOMER PRIVATE LIMITED

  Jan 2009 - Nov 2009

  Technical Support Executive

  • Address customers' complaints or concerns.• Maintain records, statistics and sell merchandise.• Explain the type and cost of services offered.• Receive payments, arrange for refunds and credits.

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  IBM

  Nov 2009 - Mar 2015

  • Single point of contact for all immigration related activities.• Responsible for end to end case management of all international expatriate move types at all IBM Group levels.• Working in conjunction with different HR Teams and 3rd party vendors.• Plan, execute and manage all the peer to peer activities (transaction testing) to ensure Audit Compliance of all the cases completed. • Involved in generating MIS reports and preparing weekly dashboard for smooth functioning of the HR processes. Show less • Classified training needs, developed training programs to ensure constant learning and development of employees, establishing a feedback mechanism.• Administered new employee orientation and conducting classroom training for new joiners on the HR policies & various tools used by the contact center to respond to employee queries via phone calls & emails.• Conducted knowledge checks & certify if applicant is ready to execute role of a contact center representative.• Engaged in hand holding of new joiners during their first 4 weeks in production by being an effective floor support to answer queries & also monitoring their calls on NICE software to provide constructive feedback on their performance.• Developed regular dashboards and presentation of various reports to support manager’s initiatives and helps management decisions regarding the current resources easier. Show less • Resolved all HR related queries via calls & e-mails for an employee base of 1 lakh employees• Provided clarification on HR related policies to Human Resource Partners & Executives at higher bands; assistance with Tax calculations, Form 16 & PF• Worked on SAP platform for the below listed HR Verticals• Solved pay slip related queries such as deductions, salary break-up & explained the policies, procedures, benefits, compensation, life insurance & health insurance• Assisted all managers on using the compensation planner to plan bonus & hikes & updated change of address, contact details & other personal information• Arranged relieving letter, provisional letter & resignation acceptance letter, compensation, hikes – salary & designation, yearly appraisals Show less

  • International Assignment Consultant

    Apr 2014 - Mar 2015

  • Learning And Development Specialist

    Jul 2012 - Mar 2014

  • HR Executive

    Nov 2009 - Jul 2012
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  Orchid Innovations

  May 2015 - Nov 2018

  Senior Human Resources Generalist

  • Develop recruitment strategies to cope up with hiring deficits.• Collect, screen and manage candidate inventories• Advise job applicants on employment requirements and terms and conditions of employment.• Contact potential applicants to arrange interviews.• Advise managers and employees on staffing policies and procedures.• Negotiate settlements of appeals and disputes and co-ordinate termination of employment process.• Provide information or services such as employee assistance, counseling and recognition programs.• Supervise personnel clerks performing filing, typing and record-keeping duties. Show less

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  Mavenir

  Dec 2018 - Apr 2019

  Human Resources Specialist

  • Indulge in proactive redesigning of HR Operations processes to improve accuracy, efficiency and effectiveness including process mapping and documentation working directly with the HR Operations team.• Be quick in resolving HR Operational questions/tickets within a defined time-frame. Come up with resolutions that are scalable enough to be useful in resolving future employee queries. • Ensuring Visa invitation letters and related covering letters are completed in a timely manner as needed.• Assisting/supporting/conducting employment background checks for employees.• Assist in Reporting requests working with the HRIS team.• Accountable for offer letter generation/delivery, and follow-up; ensure all aspects of the new hire process are timely, accurate and lead to a positive experience for all involved. Show less

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  Rogers Communications

  Oct 2019 - now

  • Responsible for answering and providing navigational/resolution to employee inquires/issues via multiple contact channels like email, voice, web chat while ensuring timely and accurate service delivery at defined productivity levels. • Complete accurate transactions in a timely manner such as case creation & triage, less complex informational changes when required, while complying to all Data Security and Code of Conduct standards.• Identify, share, support operational improvements and assist with writing and maintaining documentation of SOPs/Operating Instructions Show less • Demonstrate a passion to connect and build rapport with a variety of customers and their changing needs and assist customers with their inquiries via phone, chat & email.• Identify and secure sales opportunities on all calls, including plan or phone upgrades, accessories, new customer leads and referrals, and additional line sales• Take accountability to solve issues from beginning to end and provide world-class customer service during every customer interaction• Collect relevant information to address the customer's issue, and identify and develop a practical resolution quickly and accurately while using multiple resources Show less

  • Human Resources Advisor

    Oct 2023 - now

  • Services and Sales Consultant

    Oct 2019 - Oct 2023