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Chantal Grosjean

Chantal Grosjean

Marketing Assistant

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location of Chantal GrosjeanBiel, Berne, Switzerland

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  • Timeline

  • About me

    Customer Relationship Manager

  • Education

    • Licée Piaget

      -

    • HEG NE/GE

      2004 - 2006
      MBA Management, Organization & Communication

      Master en Management, Organisation et Communication :Marketing, Communication, Gestion de projet, RH, Knowledget Management, Finances, Statistiques, Informatique, etc.

    • HEG NE

      1989 - 1991
      ETS Informatique de gestion

    • Universität Münster

      2010 - 2011
      CAS Healthcare marketing manager

      Rahmenbedingungen für strategische Entscheidungen medizinischer Leistungsanbieter:Die Besonderheiten der deutschen GesundheitswirtschaftMarketing und Marketing‐MixMarketing und Markenmanagement,Marktforschung, Marktanalyse,relevanter MarktWeb 2.0 und Social Media im KrankenhausZuweiser systematisch binden und akquirierenPressearbeit im KrankenhausStrategisches MarketingAusgewählte Marketingkonzepte:Guerilla Marketing,Social… Show more Rahmenbedingungen für strategische Entscheidungen medizinischer Leistungsanbieter:Die Besonderheiten der deutschen GesundheitswirtschaftMarketing und Marketing‐MixMarketing und Markenmanagement,Marktforschung, Marktanalyse,relevanter MarktWeb 2.0 und Social Media im KrankenhausZuweiser systematisch binden und akquirierenPressearbeit im KrankenhausStrategisches MarketingAusgewählte Marketingkonzepte:Guerilla Marketing,Social Marketing,Kampagnen Marketing Show less

    • Universität Münster

      2012 - 2012
      MBA Health/Health Care Administration/Management

      International Hospital Management (USA)St. Joseph's Hospital and Medical Center, Phoenix :- Strategy development and strategic positioning in a highly competitive market.- Marketing and branding- Process management (OR, drug dispensing)Barrow Neurological Institute, Phoenix :- Innovation & Business development- Value Chain Management (e.g. Stroke Care Management)- Marketing by way of use of the population and Emergency Services- Customer care and information… Show more International Hospital Management (USA)St. Joseph's Hospital and Medical Center, Phoenix :- Strategy development and strategic positioning in a highly competitive market.- Marketing and branding- Process management (OR, drug dispensing)Barrow Neurological Institute, Phoenix :- Innovation & Business development- Value Chain Management (e.g. Stroke Care Management)- Marketing by way of use of the population and Emergency Services- Customer care and information managementMayo Clinic Scottsdale Campus, Phoenix :- MAYO Model of Care- Participating in a medical class- How to use the Balanced Scorecard to steer human resources in a hospitalPhoenix Children's Hospital, Phoenix :- Development and strategic positioning of a centre of excellence- Merger & Acquisition : strategic & cultural drivers of success Show less

  • Experience

    • MRM

      Jul 2005 - Dec 2006
      Marketing Assistant

      Marketing activities such as events organization, execution of marketing campaigns (mail, email), contacts management and support in the deployment of a new CRM tool (SugarCRM). Market analysis on Optaros’ offshore IT services.

    • Nestlé

      Jan 2007 - Nov 2008

      In charge of the management and financial follow up of all external scientific collaborations and projects. Interface between the different research departments and finance. Also responsible for finance communication (Intranet). Reorganization project with global international exposure:Support to Project Management: - Kickoff meeting organization – Project Planning – Project progress reports preparation – Organization of workshops Support to Project Team: - Definition of services – Current state & future state design – SWOT analysis / RACI matrix / HR analysis internal & offshore + financial resources - Resource planning

      • PMO & Contract Analyst

        Jul 2007 - Nov 2008

      • NBS IS/IT Specialist

        Jan 2007 - Jun 2007

    • Antipod

      Jan 2009 - Feb 2010
      Marketing Communications Manager

      In charge of various projects in marketing and communication, defining strategy, brands & corporate identity, designing communication supports & campaigns, websites, etc…

    • BubbleCom

      Jan 2010 - Dec 2013
      Director

      Founder of Bubblecom, a marketing, organization and communication agency. Consulted directly or in partnership with Hpartner for numerous companies such as Clinique La Prairie in Clarens-Montreux,Permanence médico-chirurgicale de Chantepoulet in Geneva, Klinik für Tumorbiologie in Freiburg Germany, Novae Santé in Gland, Fourteen in Geneva, Domaine de La Gracieuse in Lonay, etc.

    • Domaine de La Gracieuse

      Jun 2011 - Oct 2014
      Head of Marketing and Sales

      Managing marketing and sales, hotel and unit care receptions, admissions, budget, customer relationship and complaints management. Reporting to the managing director with dotted line to the medical director.Note : worked in external position until September 2013. Then accepted to join the company under a permanent contract.

    • Gestinvest Building

      Jan 2015 - Dec 2015
      Finance, Business Development & Marketing

      In charge of developing, financing, promoting & selling real estate projects : in particular an intergenerational residential housing complex comprising a senior residence, appartments for sales & rent, a kindergarten, industrial & commercial facilities, a hotel as well as medical/para-medical offices.Also managing projects, in charge of administration.

    • Webhelp Switzerland

      Jan 2016 - Feb 2019
      Deputy Director & Head of Marketing and Sales

      I am in a multifaceted position in BPO customer relationship management: marketing, business development, project management, training, budgeting & reporting to DACH (KPIs, RFC, monthly results, etc), campaigns setup & workforce management for the Call Center (50 positions), coaches supervision & development, 1st level IT problems solving, innovation driver moving from traditional Call Center to omni-channel environment, strategy development and implementation.

    • Spitalzentrum Biel / Centre hospitalier Bienne

      Mar 2019 - now
      Customer Relationship Management Specialist

      Zuweiser & Belegärzte Management - Gestion des médecins référents & agréés - Management of referring & accredited doctorsProzessverbesserung & Digitalisation - Amélioration & digitalisation des processus - Process improvement & digitalisationFachsymposium & Fortbildungen Organisation - Organisation symposiums spécialisés et formations continues - Organisation of specialised symposiums and continuous learningDatenmanagement - Gestion des données - Data management

  • Licenses & Certifications

    • Certified International Healthcare Marketing Manager

      University of Muenster
      Sept 2011