Barbarå C. Alvarenga

Experience

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  ASM Futura

  May 1997 - Nov 1999

  Quality Assistant

  - Responsible for quality and productivity control of department support analysts..- Schedule of technical visits.- Training of payroll and eletronic point software.

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  IBM

  Dec 1999 - Jun 2019

  Leadership and coaching of Local Support and Remote Support teams (50 internal employees + 130 vendors).Support in achievement of operating results, KPIs and SLAs, forecast report and Management coaching. Analysis of operational metrics, scorecard, financial results, utilization control and trend analysis.Support Engagement team in new contracts and scopes. Identify and implement initiatives to improve productivity and reduce costs maintaining or improving service quality.Effective control of costs, reaching the targets set. Ensure the accuracy of billing related to the Vendor Support Site Services. Support subordinates for service management of suppliers. Show less Monthly financial monitoring and control of EUS (utilization, CTO, costs, plan, savings, etc.);Business Office and HR focal point (pré-board rise approval, attrition control, new hiring's approval);Transition control with SO project managers that act in EUS projects;Leadership of GDF and Customer Satisfaction teams;Finance and Business Office focal point in order to reviewFallplan, Interlock and KPIs maintenance and creation;EUS management team (1st and 2nd line) Operational Support, including Management System creation, maintenance and execution;Support the creation and maintenance of tactical and strategic plan of EUS; Show less Project manager responsible to implement Lean Six Sigma strategy in End User service line reaching 15 to 30% of productivity as result.Lead competency /project:- Conduct changes in all EUS Service Lines- Manage JEM work- Manage associates to ensure lean methodology is followed - Interact with account change agent to ensure they are prepared to implement- Interact with DPE to share diagnostics, future state design, and implementation plans;- Financial and savings controls;- Lean Six Sigma applied knowledge in projects that reached 15 to 30% of productivity. Show less

  • Business Operations for Latin America, IBM Watson Financial Services Solutions

    Mar 2017 - Jun 2019

  • Business Operations for Brazil, Cognitive Solutions Team at IBM

    Sept 2016 - Mar 2017

  • IT Risk Manager, Global Technology Team at IBM

    Jul 2015 - Sept 2016

  • Complex Bid Manager (Proposal Team Leader), Global Technology Services at IBM

    Jan 2013 - Jul 2015

  • Team Leader, Global Technology Services at IBM

    Jan 2012 - Jan 2013

  • Planning & Control, Global Technology Services at IBM

    May 2011 - Jan 2012

  • Services Team Leader

    Nov 2010 - May 2011

  • EM - Engagement Manager, Global Technology Services at IBM

    Feb 2009 - Nov 2010

  • Business Support Coordinator, Global Technology Services at IBM

    Jan 2008 - Feb 2009

  • Process Specialist, Global Technology Services at IBM

    Apr 2005 - Jan 2008

  • Service Desk Supervisor, Global Technology Services at IBM

    Jun 2002 - Apr 2005

  • Service Desk Analyst, Global Technology Services at IBM

    Dec 1999 - Jun 2002
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  ADP

  Jan 2020 - Jun 2021

  Parameter/Implementation Leader

  Leadership of a parameter/implementation team to deliver effective and contractual service levels, with 20 direct reports for payroll system adjustments.Manage the team performance with excelent results leading virtual teams through: Performance monitoring, personal development planning, adherence to SLAs, recognition of good performance, action on poor performance, NPS Score Improvement.Effective communication of business performance through structured team meeting and personal visibility. Recruitment and retain the best talent with effective engagement.Maintenance of KPI targets, quality culture operating within a safe working environment and organizational cllimate. Show less

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  Red Hat

  Jul 2021 - May 2024

  - Leadership of Business Operations supporting Geo in Enterprise, Commercial and Telco & Media Sales Team segments.- Sales trusted advisor establishing targets, management system and responsible to manage deliverable results, define business strategy, financial planning and team activities.- Process creation E2E, accuracy and compliance management of tools and Sales Cycle.- Responsible for executive presentations and reports, data analysis, KPIs creation, Forecast and Pipeline support and management. Show less

  • Business Operations Lead (Sales Operations / Finance)

    May 2023 - May 2024

  • Associate Manager Sales Operations / Business Partner

    Jan 2022 - May 2023

  • Senior Sales Operations | Business Partner

    Jul 2021 - Jan 2022
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  Docusign

  May 2024 - now

  GTM Strategy & Operations Manager

  - Go to Market Strategy and Operations for Latin America, leading Enterprise Sales segment and Sales Consulting teams.- Strategy Integration for regional and Global demands, decision making advisor for Sales executive team impacting results and adding value to business.- Develop, support and implement Territory Planning strategies, targets and quotas executing go-to-market strategies, focusing on regional growth and organizational structuring, identifying expansion opportunities and optimizing resources.- Leads strategy, management, and monitoring and projecting forecast and pipeline generation indicators acting as an integrative agent between sales, pre-sales, marketing, and solution architect teams. Facilitate communication and collaboration across departments to optimize processes and enhance sales efficiency.- Organizational Process improvement change agent and Strong team Leadership skills.- Tools: Salesforce, Tableau, Apttus, Google Applications. Show less