Ahmed ElGammal

Experience

• 

  Vodafone Egypt

  Mar 2008 - Jul 2008

  Vodafone's call center

  Handles all the customers inquiries may raise through the 888 customer support call center

• 

  Osool ESB for securities and brokerage

  May 2009 - Jul 2009

  IT Technical Support

  IT technical Support as to check on the customers PCs, Network health, and new setups.

• 

  Egabi Solutions

  Nov 2009 - Mar 2013

  Technical Coordinator

  TADIG Consultant and Roaming Specialist at Vodafone Egypt as outsourced agent

• 

  Vodafone

  Nov 2009 - now

  IREG/TADIG & Roaming Operations Sr. Specialist1. Handles all the IREG/TADIG test sheets Inbound/Outbound roamers to verify that correct Network/Billing information is being generated and transmitted:-• IR24 GSM services,• IR32 CAMEL services,• IR35 GPRS services.• IR38 LTE Services.2. Handles all the Test/Commercial Production issues may arise by Inbound/Outbound Roamers during/after their roaming period.3. Exchanging unilateral and bilateral launch letters.4. Handles all the RAP (Rejected Account Procedure) issues may arise by Other operators or their DCH (Data Clearing house).5. Follow up on the TAP file exchanges between RPs & the DCHs.6. Handles the operational tasks requested by other operators through their updated IR21 & AA14 documents:- • NOD “New Operators Definition” (Add or delete new Operators upon Commercial deals),• NOL “New Operators Launch” (Set new defined Operators into the mode or the commercial mode upon testing phases completion),• NDCu “National Destination Code update” (add or delete upon Operator’s request),• IAu “Invoices Address update” (update the invoice destination at the sent out invoices upon Operator’s request),• AA14 updates through preparing WO.7. Handles the Roaming Monthly invoices by sending and tracking the missing from our side towards the Roaming partners.8. Confirming the monthly usage of Roaming partners.9. Handles the roaming charging cases raised by revenue assurance.10. Handles the HUR contact list to keep it always updated with the latest E-Mail addresses to assure the reports be sent to the correct concerned personnel. 11. Handles the IB/OB variances issued raised by the RPs on the roaming traffic.12. Handles the CN/DN request by the RPs to confirm/ reject their validity.13. Handles the IOT checking for faults and taking proper actions with concerned teams and the DCH.14. Handles the National Roaming work flow (Charging, TAP files exchanges, revenue gaps & discrepancies) between Local RPs. Show less

  • Capacity Assurance Sr. Specialist

    Nov 2020 - now

  • IREG/TADIG & Roaming Operations Sr. Specialist

    Nov 2009 - Nov 2020