John Akakpo

Experience

• 

  Vodafone Ghana

  Oct 2003 - Jun 2010

  • Operated, Administered and Maintained the Mobile & Fixed Intelligent Network, as well as the Value Added Services Platforms• Automated scheduling of statistics collection tool for Vodafone SMS traffic• Scripted more efficient queries for data collection on Mobile and Fixed IN Platforms• Contributed in major Revenue recoup on Vodafone IN/VAS Services• Effectively contributed to reducing IN/VAS related service outages/down times on Vodafone’s network• Participated in Service Migration from Legacy IN Platform to SurePay IN Platform Show less

  • IN/VAS Support Specialist (Intelligent Network / Value Added Services)

    May 2009 - Jun 2010

  • O&M Engineer / SAT-3 Cable Station

    Oct 2003 - Apr 2009
• 

  MainOne

  Jun 2010 - now

  • Managing solution design team to fashion out solutions that meet customer requirements for the Ghana & West African Regional markets• Solution specifications review and associated effective costing for successful delivery of projects• Project and Program Management of Customer and Network Services Deliveries to PMP Standards• Managing Customer Service Delivery Lifecycle through effective collaboration with all relevant stakeholders• Management of 3rd party vendors as part of effective outsourcing of key deliverables requiring partner support.• Working with Product team to Deploy and Maintain New Products as part of the Company's Product Lifecycle• Led Development and Deployment of Datacenter Fiber Interconnect solutions in 2021 for MDXi Appolonia Data Center, Accra. Show less • Programme Managed the Integration of Google Fiber Accra Project (Now CSquared Ghana) onto MainOne Ghana Network for Lastmile and Backhaul services.• Coordinated with Francophone West Africa Commercial Teams to develop and deploy upstream connectivity solutions for several regional markets including landlocked countries. • Worked with Product team to Deploy Enterprise WiFi solution in 2017 and later, new Interconnect solutions in 2021• Managed the onboarding of CSquared Ghana as a MainOne 3rd party vendor in 2016 including Contract review and negotiations through establishment of operational interfaces, etc. Show less

  • Head, Technical Solutions Ghana

    Jul 2020 - now

  • Manager, Technical Solutions

    Apr 2014 - Jun 2020

  • NOC Support Assistant Manager

    Jun 2010 - May 2014