Paul Kanga

Experience

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  KRA(KENYA REVENUE AUTHORITY)

  Jun 2017 - Dec 2017

  ICT Support Intern

  ✨ Professional Summary:Resourceful ICT Intern with Kenya Revenue Authority (KRA), contributing to the installation, configuration, and maintenance of ICT infrastructure. Provided essential technical support to end-users, ensuring smooth functioning of hardware, software, and network systems. Actively participated in key ICT projects, aiding in system upgrades and migrations for successful implementation of new technologies. Conducted research on emerging ICT trends and technologies, offering valuable recommendations for organizational optimization. Assisted in the formulation and documentation of ICT policies and procedures, aligning with industry standards. Collaborated closely with ICT team members, gaining valuable hands-on experience and insights into organizational ICT operations.📊 Key Responsibilities:- Maintained the movement register of KRA ICT Hardware and software systems in the Service Support section.- Installed and configured IT network components and assisted in the implementation of designed IT network configuration.- Guided staff through a series of actions, either face to face or over the telephone to resolve issues such as error messages, networking issues, software updates, resetting passwords, virus removal, and re-installing software.- Performed routine back-up storage to media, and routine maintenance on computer hardware equipment, install software patches, and updated appropriate records as needed.- With direct assistance from my supervisor, I & other interns designed a visual network map for the Eldoret Office for all devices from the backbone (ISP) down to the local devices connected to the PC workstations.- Conferred with staff, users, and management to determine requirements for new systems or modifications.- Configured, joined to domain, updated, troubleshot, repaired and upgraded all computers within the 180+ user environment. Show less

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  Tracom Services Limited

  Jul 2018 - Feb 2019

  Business Systems Analyst

  ✨ Professional Summary:Dynamic Business Systems Analyst with a background at Tracom Services Limited. Demonstrated expertise in collaborating with stakeholders to analyze business processes and requirements, leading to the identification of opportunities for system enhancements and process improvements. Proficient in conducting thorough business systems analysis to gather and document user requirements, translating them into functional specifications for system development and implementation. Skilled in designing and implementing business process automation solutions, resulting in streamlined operations and increased efficiency across departments. Proven track record in conducting user acceptance testing and providing comprehensive training and support to ensure successful adoption and utilization of new systems.📊 Key Responsibilities:- Collaborated with stakeholders to analyze business processes and requirements, identifying opportunities for system enhancements and process improvements.- Conducted thorough business systems analysis to gather and document user requirements, translating them into functional specifications for system development and implementation.- Designed and implemented business process automation solutions, streamlining operations and increasing efficiency across departments.- Conducted user acceptance testing to ensure the quality and functionality of implemented systems.- Provided training and support to end-users to facilitate successful adoption and utilization of new systems. Show less

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  KRA(KENYA REVENUE AUTHORITY)

  Mar 2019 - now

  ✨ Professional Summary:Experienced Verification Officer at Kenya Revenue Authority, with expertise in Scanner Management. Acknowledged for successfully integrating advanced scanner technology at Jomo Kenyatta International Airport's International Arrivals terminal, resulting in improved passenger processing efficiency while maintaining uncompromising security standards. Proficient in developing risk-based screening protocols, nurturing strong interagency partnerships, and leading ongoing training efforts to ensure operational effectiveness.👔 Key Responsibilities:- Implementing advanced scanner technology to optimize passenger processing efficiency and security measures.- Developing risk-based screening protocols for inbound passengers to identify high-risk individuals and goods.- Establishing strong interagency collaboration with law enforcement agencies and international counterparts.- Conducting ongoing training programs for scanner operators and verification officers to ensure proficiency.- Implementing performance monitoring mechanisms to assess scanning and verification procedures, optimizing operational efficiency. Show less ✨ Professional Summary:Seasoned Enforcement Officer at Kenya Revenue Authority's Rapid Response Unit (RECTS), specializing in advanced customs enforcement tactics. Led and executed complex operations targeting illicit trade activities, resulting in the successful seizure of contraband goods. Proficient in utilizing cutting-edge technology for conducting thorough inspections of cargo shipments, vehicles, and individuals, employing advanced scanning and surveillance techniques to detect and deter smuggling attempts. Skilled in leveraging data analytics and intelligence-sharing platforms to exchange information with domestic and international law enforcement agencies, facilitating seamless coordination of cross-border enforcement efforts. Experienced in harnessing the power of the Regional Electronic Cargo Tracking System (RECTS) to monitor, track, and analyze cargo movements in real-time, enabling proactive identification of anomalies and high-risk shipments for targeted enforcement actions. Instrumental in developing and delivering specialized training programs to equip customs officers with the latest enforcement techniques and technologies, ensuring operational readiness and effectiveness in combating illicit trade.👔 Key Responsibilities:- Spearheaded customs enforcement operations, targeting illicit trade activities and facilitating contraband goods seizures.- Conducted comprehensive inspections to detect and deter smuggling, ensuring compliance with customs regulations.- Collaborated with law enforcement agencies and international partners to exchange intelligence and coordinate cross-border enforcement efforts.- Utilized RECTS to monitor and track cargo movements, identifying anomalies and high-risk shipments.- Provided training and support to customs officers on enforcement techniques and RECTS technology utilization. Show less

  • Verification Officer | Scanner Management Unit

    Sept 2023 - now

  • Enforcement Officer | Rapid Response Unit (RECTS)

    Mar 2019 - Aug 2023