Trinity S.

Trinity S.

Followers of Trinity S.1000 followers
location of Trinity S.Issaquah, Washington, United States

Connect with Trinity S. to Send Message

Connect

Connect with Trinity S. to Send Message

Connect
  • Timeline

  • About me

    Senior Customer Success Manager

  • Education

    • Southern Methodist University

      2017 - 2021
      Bachelor's degree Statistics, Economics, and Spanish
  • Experience

    • Southern Methodist University

      Jan 2018 - May 2021

      Coordinated events and activities on campus and throughout Dallas for 1500 students. Conducted outbound and inbound calls with professionalism and effective customer service. Managed events and information sessions for 300+ attendees. Balanced monthly expense reports and multiple projects with high levels of urgency. Created presentation materials for content shared with the university president and vice president. Cultivated and built upon relationships with current and prospective students + parents Show less

      • Special Project Ambassador

        Aug 2020 - May 2021
      • Resident Assistant

        Aug 2019 - May 2021
      • Student Ambassador

        Apr 2019 - May 2021
      • Orientation Leader

        Jan 2018 - May 2021
    • AmeriCorps

      May 2020 - Jul 2020
      Americorps Member
    • World Classrooms

      Apr 2021 - Jul 2021
      Chief Experience Officer

      • Coordinated logistics for travel and lodging for 30-60 travelers on four-day trips to Washington, DC• Managed itinerary efficiently and effectively to ensure safety while maximizing customer satisfaction• Problem-solved and addressed specific and spontaneous issues concerning traveler needs to assess and manage risks

    • City Year

      Aug 2021 - Jul 2022
      Americorps Member

      • Tutored 15 students in reading, writing, and socio-emotional learning via 30-minute small group sessions• Launched virtual afterschool program that offered enrichment materials and activities to 30 students• Served on the Leadership and Development Committee; planned content for 100+ service members for two-day summit

    • Darktrace

      Jul 2022 - now
      • Senior Customer Success Manager

        Oct 2023 - now
      • Customer Success Manager

        Jul 2022 - Oct 2023
  • Licenses & Certifications

    • Darktrace/Email

      Darktrace
      Dec 2022
      View certificate certificate
    • Youth Mental Health First Aid

      National Council for Mental Wellbeing
      Jan 2022