Trinity S.

Experience

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  Southern Methodist University

  Jan 2018 - May 2021

  Coordinated events and activities on campus and throughout Dallas for 1500 students. Conducted outbound and inbound calls with professionalism and effective customer service. Managed events and information sessions for 300+ attendees. Balanced monthly expense reports and multiple projects with high levels of urgency. Created presentation materials for content shared with the university president and vice president. Cultivated and built upon relationships with current and prospective students + parents Show less

  • Special Project Ambassador

    Aug 2020 - May 2021

  • Resident Assistant

    Aug 2019 - May 2021

  • Student Ambassador

    Apr 2019 - May 2021

  • Orientation Leader

    Jan 2018 - May 2021
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  AmeriCorps

  May 2020 - Jul 2020

  Americorps Member
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  World Classrooms

  Apr 2021 - Jul 2021

  Chief Experience Officer

  • Coordinated logistics for travel and lodging for 30-60 travelers on four-day trips to Washington, DC• Managed itinerary efficiently and effectively to ensure safety while maximizing customer satisfaction• Problem-solved and addressed specific and spontaneous issues concerning traveler needs to assess and manage risks

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  City Year

  Aug 2021 - Jul 2022

  Americorps Member

  • Tutored 15 students in reading, writing, and socio-emotional learning via 30-minute small group sessions• Launched virtual afterschool program that offered enrichment materials and activities to 30 students• Served on the Leadership and Development Committee; planned content for 100+ service members for two-day summit

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  Darktrace

  Jul 2022 - now

  • Senior Customer Success Manager

    Oct 2023 - now

  • Customer Success Manager

    Jul 2022 - Oct 2023