Tracy Tilbury

Experience

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  Champagne Sports Resort

  Jan 2001 - Jan 2007

  FOH Reception, Assistant Clubhouse Manager, Sports & Entertainment

  Oversee the Club’s diaryCollaboratively with the Operations Manager ensuring that all events both on and off the course are booked and managed effectively To be responsible for the upkeep, and maintenance relating to the Clubhouse To liaise with the Head Chef about the administration of the catering department To be responsible for the training, development, and management of all staffTo be responsible for drawing up rosters and providing payroll information for all Front of House staff To lead on and have responsibility for the financial operations of the clubhouse, clubhouse surroundings, and bar operations to ensure efficient running and maximization of profit To develop and deliver long-term strategic business development of the clubhouse, bar, and catering functions in collaboration with the General Manager To monitor, review, and refresh beverage menus at the Club to provide all Members and Visitors with interesting and appetizing choices To be responsible for cash management including reconciliation of takings and cash banking Show less

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  Seabourn Cruise Line

  Feb 2007 - Dec 2014

  Customer Service Specialist

  Greeting guests/customersManaging mail, luggage and deliveriesPerform basic administrative/secretarial/reception dutiesAssist guests arranging transportation and excursions Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreationMaking dinner/event reservations for guestsProviding or arranging for general business services for guestsManaging customer/guest requests for housekeeping and/or maintenance Show less

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  Pure Wellness Womens Centre

  Jan 2015 - Mar 2017

  FOH Manager

  Daily operations management of the hospitality outlet Guest experience and high standards of serviceTeam coordination and daily operations (open/close functions)Social Media management Formulating strategies and daily financial balancingMentor team members, monitoring and improving performance.Sourcing ways to increase the quality of customer service to ensure return clients.Implement best practices across all levels.

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  Clinch Catering Hospitality

  Jun 2017 - Jul 2019

  Hospitality and Operations Manager

  Maintain constant communication with managers, staff, and vendors to ensure proper operations of the companyDevelop, implement, and maintain quality assurance protocolsIncrease the efficiency of existing processes and procedures to enhance the company’s internal capacityEnsure that operational activities remain on time and within budgetTrack staffing requirements, hiring new employees as neededOversee accounts payable and accounts receivable departmentsOverall Guest satisfaction and room standards maintainedManagement of Social Media sharing, posting and advertising Show less

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  Babanango Game Reserve

  Aug 2019 - Nov 2021

  Assistant Manager Sales Marketing

  -Carry out daily administrative tasks to ensure smooth functioning and coordination of department activities.-Support marketing executives in organizing various projects.-Good understanding of office management and marketing principles.-The ability to multi-task and meet deadlines.-Excellent organizational skills and a customer-oriented approach.-Good knowledge of market research techniques and databases.-Excellent knowledge of MS Office, marketing computer software, and online applications such as CRM tools, online analytics, and Google AdWords.-Exceptional communication and interpersonal skills. Show less

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  Pink Pepper

  Dec 2021 - now

  Marketing Manager

  Working with corporate, hospitality, and individual brands to enhance their online and offline presence, ensuring brand consistency, ROI, and effective project/team management.-Supervising events, trade shows, and hospitality suites.-Managing customer and community engagement via social media and Google Analytics.-Overseeing overall business performance, sales and marketing, team training, website development, -SEO, and e-commerce store management.-Proficient in MS Office, Canva, Hubspot, Zoho, Google, Microsoft, WordPress, Wix, Mailchimp, -Google Ads, and various social media platforms.-Expertise in digital marketing, analytics, and copywriting.-Proficient in communication, collaboration, project management, problem-solving, and negotiation skills. Show less

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  AIROTEL

  May 2024 - now

  Marketing & Communications at IntegrityX

  As the Marketing and Communications for Air-otel, I am responsible for expanding our portfolio of luxury serviced apartments and implementing strategic marketing initiatives. My role focuses on enhancing guest experiences, optimizing operational efficiency, and fostering strong relationships with partners and clients to drive growth and brand reputation.