Bianca Starks

Experience

• 

  VoiceNation

  Feb 2010 - May 2012

  Call Center Assistant / Dispatcher

  * Ensure that the call center floor is functioning properly.* Filing, shredding, copying and all other clerical duties* Contacting On call List for emergency services* De-escalate irate calls as needed* Handle client complaints* Communicate with clients for account updates* Audit calls for quality assurance* Assist with training and mentoring all new employees* Assist with all clerical work not limited to: assist with employee bonus paperwork, prepare Employee handbooks, grocery inventory etc.* Create and edit Standard Operating Procedures.* Create, maintain, and update spreadsheets using Microsoft Excel* Create test and assignments for account review* Troubleshoot and report technical issues* Assist with call audits to ensure outstanding customer service is being provided.* Assist with account provisioning and account updates.* All other requests provided by Management.* Schedule appointments for customers.* Register customers for events* Transfer calls to the appropriate department.* Provide excellent customer service.* Maintain a average of 50 calls daily.* Sales of PBX systems Show less

• 

  Global Industrial a Systemax Company

  Sept 2012 - Mar 2016

  Corporate customer service

  * Handle the corporate accounts for 19 Corporate Sales Account Managers for the western and northern region of the United States while also assisting with unassigned Account Managers.* Assist with the distribution of returns* Collect daily report statistics* Assist with distributing account credits and invoices* Assist with sending account credits to the corporate headquarters in New York.* Assist customers with account after order account activities including: order status, returns, expedites billing, invoices, etc.* Provide effective problem resolution and suggestions regarding customer complaints and/or concerns.* Receive, investigates and responds to all the customer inquiries and complains on all open and unresolved customer contacts.* Assist customers with online chat support.* Prepare correspondence, and fulfill customer needs to ensure customer satisfaction.* Meet an average of at least 30 calls per day.* Interactive with vendors and product managers for effective problem resolution.* Duties include, but are not limited to checking on the status of customers’ orders, processing returns, damaged and lost claims, order changes, cancellations, credits.* Input data in a detailed and timely accurate manner* Prepare UPS call tags* Route shipments so they can be shipped via LTL freight carrier* File freight claims using the NMFC Guidelines.* Prepare commercial invoices for international shipments.* Perform other duties as assigned by Management. Show less

• 

  Univar

  Jul 2015 - Jun 2018

  Customer Service Representative
• 

  State Farm ®

  Jan 2019 - Jul 2023

  • Executive Assistant

    Oct 2020 - Jul 2023

  • Office Manager

    Jan 2019 - Oct 2020
• 

  Legacy 4 Management Solutions

  Oct 2020 - Oct 2021

  Administrative Team Lead
• 

  Legacy Four Management Solutions

  Oct 2020 - now

  Administration Manager

  • Plan and coordinate administrative procedures and systems and devise ways to streamline processes.• Recruit and train performance and provide coaching and guidance to ensure maximum efficiency.• Manage schedules and deadlines• Records management • License and compliance reporting • Monitor costs and expenses to assist in budget preparation.• Oversee facilities services and maintenance activities, utilities and services, insurance requirements, and leases. • Ensure operations adhere to policies and regulations. Show less

• 

  Publix Super Markets

  Dec 2021 - Jul 2024

  Pharmacy Technician