Experience

• 

  North dakota state university

  Oct 2008 - Dec 2010

  Interact directly with faculty and staff of the college as primary technical support to troubleshoot and resolve hardware and software issues. Troubleshoot and resolve hardware and software issues for faculty and staff of the university. These tasks were completed both individually and as part of a team.

  • Departmental Lead Tech Support

    Nov 2009 - Dec 2010

  • Desktop Support Technician

    Oct 2008 - Oct 2009
• 

  Pracs institute, ltd.

  Dec 2010 - Sept 2012

  Sas programmer i - clinical data management

  Create SAS programs implementing SQL queries to aid in data verification, reconciliation, and query management. Create interim and final datasets for clients implementing CDISC standards.

• 

  North dakota state university

  Sept 2012 - Feb 2015

  System support specialist

  Primary hardware support, software support, and troubleshooting for NDSU Library staff. Liaison to NDSU Information Technology Services and vendor support. Assist in new technology planning and implementation. Maintain technology inventory and manage replacement cycle for equipment.

• 

  Finastra

  Mar 2015 - Aug 2021

  Senior customer support associate

  • Implement, migrate, and support ECM Product utilizing SQL and IIS. • Supports ECM and Remote deposit software for Financial Institutions. • Works with a wide range of users with various technical backgrounds.• Communicates with internal business units and external vendors to coordinate on cross-product support issues. • Documents process changes and ad-hoc solutions. • Manages external support tickets using Microsoft Dynamics CRM 2016. • Product support includes Windows Server domain issues in Window Server 2012/2012 R2/2016 and related technologies such as DNS/DHCP/GPO/AD/Firewall settings. Show less

• 

  Microsoft

  Aug 2021 - now

  · Microsoft Infrastructure as a Service team member, responsible for supporting the actual infrastructure that creates the Azure cloud and supporting Enterprise customers around the world and collaborating with other team members to resolve customer issues.· High visibility roles that support enterprise customers requiring high attention to detail and great communication.· Provide support for service request, incidents reports and case management within Azure VM.· Analyzing, Scoping, and transferring client service issues to provide appropriate resources/solutions.· Assisting clients with diagnostic, management tools and troubleshooting for Azure VM Subscriptions.· Perform technical provisioning and deployments for client cases with Azure Computing Cloud Services.· Multi-Cloud Management services to optimize, collaborate, automate, migrate, and define scalability issues.· Address client performance, latency, connectivity, configuration with Azure VM cloud compute services.· Knowledge of Azure Cloud Services. Show less

  • Support Escalation Engineer

    May 2022 - now

  • Azure IaaS VM Support Engineer

    Aug 2021 - May 2022