Hanna Huong Doan

Experience

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  Red Apron Fine Wines & Spirits

  Jan 2008 - Oct 2012

  Retail Salesperson

  - Boosted sales: Managed product displays and spearheaded daily sales operations within the store.- Enhanced customer experience: Delivered product presentations and recommendations, exceeding customer expectations. Provided exceptional customer care, resolving inquiries and issues promptly.- Developed strong partnerships: Collaborated effectively with wholesalers and dealers to optimize sell-in strategies and manage stock levels.- Increased brand awareness: Spearheaded promotional events, weekend markets, and branding initiatives to elevate brand visibility.- Data-driven approach: Maintained daily sales reports, capturing customer feedback and identifying areas for improvement. Developed and implemented sales promotion activities to attract new customers and drive sales growth. Show less

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  Various

  Sept 2009 - now

  Freelance Translator/ Interpreter

  - Services: translation, editing/proofreading, interpreting- Domain expert: Technology, Business, UI& Marketing, Energy, Environment & Ecology, Education/pedagogy, Healthcare, Agriculture, Tourism & travel, Entertainment.- Daily capacity: 2500-3000 words/ day for translation- Type of content: Reports, web content, book, subtitles; E-learning- Clients: Welocalize (USA), LRH TU (Australia), VietNewspaper (Australia); Himalayan Translation (Bhutan), CTM, GTElocalize, ThaiHaBooks (Vietnam), EzQ Vietnam, GEL (China) Show less

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  PECC2

  Nov 2013 - Jul 2019

  PR/ Translator cum Interpreter

  - Translation: documents of power source and network projects (Feasibility Studies, bidding documents, welding procedures); website content, brochures, leaflets; internal documents- Liaison and Interpretation: welcoming partners and interpretation for meetings, training sessions, bid openings, and evaluations.- Event execution and Public Relations: Contribution to internal and external events, PR campaigns, from proposal and planning stages to execution and post-event activities.- Marketing materials: Review and update the content of the company website, pitching decks, and other PR and branding materials.- Branding and Asset Management: Maintained PR documents and data, branding identity kit, and branding gifts.- Collaborative Design: Collaborated on the design; printing of branding materials; Show less

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  CTM Translation & Consulting

  Jul 2019 - now

  - Customer Relationship development: Strengthening relationships with existing customers and enhancing customer's loyalty by consistently proposing optimal and comprehensive solutions tailored to their objectives; as well as regular caring;- Customer Needs Analysis: by deep listening and thorough analyses to understand and anticipate customer needs and requirements;- Project Execution and Management: timely and professional delivery of products and services through meticulous project execution and management;- Communication linkage: Acted as the primary communication link between key customers and internal teams, ensuring seamless information flow and coordination.- Issue Resolution: Proactively resolved customer issues and complaints, maintaining high levels of trust and satisfaction.- Sales Development: Developed new sales opportunities, converting them into long-lasting, profitable relationships.- P&L Tracking: Regularly tracked and analyzed profit and loss statements to ensure financial health and identify growth opportunities.- Talent Development: Continuously sourced and trained new translators and interpreters to expand the talent pool and maintain high-quality service delivery. Show less

  • Business Development Manager

    Jul 2023 - now

  • Key Account Manager

    Jul 2021 - Jul 2023

  • Project Manager

    Jul 2019 - Jul 2021