Maha Muhammad

Experience

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  System & Technology

  Apr 2007 - Oct 2008

  Senior Sales Executive

  • negotiate with clients• develop sales proposals• prepare and present sales contracts• conduct product training• maintain sales activity records and prepare sales reports• respond to sales inquiries and concerns by phone, electronically or in person• ensure customer service satisfaction and good client relationships follow up on sales activity• perform quality checks service delivery• monitor and report on sales activities and follow up for management• carry out market research and surveys• participate in sales events• monitor competitors, market conditions Show less

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  Information & Training Consulting Center

  Jun 2009 - Jul 2012

  Sales Executive

  • Deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries• handle and resolve customer complaints• obtain and evaluate all relevant information to handle training services inquiries provide pricing and delivery information• perform customer verifications• set up new customer accounts• process orders, forms, applications and requests• organize workflow to meet customer timeframes• direct requests and unresolved issues to the designated resource• manage customers' accounts• keep records of customer interactions and transactions• record details of inquiries, comments and complaints• record details of actions taken• prepare and distribute customer activity reports• maintain customer databases• manage administration• communicate and coordinate with internal departments• follow up on customer interactions• provide feedback on the efficiency of the customer service process Show less

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  EMAK International Academy

  Aug 2012 - Oct 2015

  Senior Sales Executive

  • Performed preliminary planning including understanding client’s business andaccounting process.• generate and qualify leads• source and develop client referrals• prepare sales action plans and strategies• schedule sales activity• develop and maintain a customer database• develop and maintain sales and promotional materials• plan and conduct direct marketing activities• make sales calls to new and existing clients• develop and make presentations of company training services to current and potential clients• negotiate with clients• develop sales proposals• prepare and present sales contracts• conduct product training• maintain sales activity records and prepare sales reports• respond to sales inquiries and concerns by phone, electronically or in person• ensure customer service satisfaction and good client relationships follow up on sales activity• perform quality checks service delivery• monitor and report on sales activities and follow up for management• carry out market research and surveys• participate in sales events• monitor competitors, market conditions and product development Show less