Christin R.

Experience

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  Mischen Clothing

  Jun 2006 - Aug 2006

  Design/Production Intern

  - Participated in sample fittings and tech pack comparisons - Communicated effectively with local and international vendors - Sourced a variety of companies for trims, notions, fabrics and labor applications

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  Saks Fifth Avenue

  Aug 2006 - Jul 2012

  - Operated as Director's lead on all managerial responsibilities- Coordinated with vendors on order inquiries, production timelines, fabric swatches and sample requests- Partnered with buying team on placement of orders, modifications and inventory maintenance- Prepared and finalized monthly staff schedule- Scheduled and supervised bridal events such as annual sample sales and seasonal trunk shows- Supported corporate initiatives and cross-selling: bridesmaids, shoes, makeup, lingerie, etc.- Efficiently managed and resolved customer service issues- Assisted with contract paperwork, measurements/sizing, new charge accounts and booking appointments Show less

  • Assistant Director, Bridal Salon

    Apr 2008 - Jul 2012

  • Personal Assistant, Fifth Avenue Club

    Aug 2006 - Apr 2008
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  Monique Lhuillier

  Aug 2012 - Aug 2015

  Manager of Operations

  - Performed integral role in launch of New York flagship salon (Oct. 2012)- Established first company-wide monthly sales goal of over $1.0 (Jan 2013)- Exceeded first year annual store sales goal in 2013 from $4.8 to $5.7 (Jan - Dec)- Oversaw daily operations and staff including sales team, receptionist, Bridal/RTW alterations and cleaning personnel- Worked closely with all levels of the company- Maintained top-level customer service standards and luxury brand representation - Maintained and monitored stock and sample inventory, daily sales, payroll/commission, RTW sell-thru and on-going open balance report- Assisted with measurements, closing orders and fitting process- Placed, monitored, revised and received RTW and Bridal stock and special orders- Built and maintained partnerships with multiple contract vendors- Handled all supply orders and cut unnecessary costs- Preserved store appearance and maintained building repairs Show less

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  Reem Acra

  Aug 2015 - May 2016

  Manager of Operations (Wholesale and Retail Divisions)

  - Reported directly to President/CEO- Streamlined standard operating procedures to maximize company efficiency- Spearheaded weekly department meetings and systems integration process- Active partner between retail boutique, accounting, wholesale Bridal/RTW Sales and Production- Responsible for processing stock and special orders for Bridal/RTW accounts from start to final shipment- Point of contact for all domestic and international wholesale accounts - Participated in Bridal/RTW Markets, runway shows and various events- Generated daily Scheme reporting for order status, timely delivery and prompt shipments to accounts- Implemented and monitored physical inventory standards and ensured accurate results- Cultivated old and new relationships with wholesale accounts- Ensured all major account shipments were EDI compliant (Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Nordstrom) Show less

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  Markable AI

  Jul 2016 - Mar 2017

  Director of Business Development (B2B) - Remote

  - Reported directly to CEO- Prospected and acquired publishers, content producers and clients on the Markable platform across major cities domestically and internationally- Understood partners and clients value proposition, work with CEO and internal team members to negotiate brand agreements and setting proper expectations- Created leads pipeline and closed Markable deal - Oversaw the on-boarding process for new clients with internal and external stakeholders to ensure business and transaction efficiency - Worked to bridge the gap between technology platform, publishers and e-commerce to drive growth and revenue- Partnered with the internal marketing team to ensure new and relevant marketing campaigns across multiple channels are strategic to promote, plan, and drive the partnership visibility, traffic, and transactions- Stayed updated on relevant competitors, latest retail and digital trends- Conducted product demos to illustrate value add in the marketplace Show less

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  Wag! Group Co.

  May 2017 - Jul 2017

  Customer Support Specialist

  - Ensured friendly & professional customer service with in-depth knowledge of company services/products- Provided guidance & detailed instructions to customers for web/app navigation, browsing, statuses & payments- Advised customers on newly available app features and user promotions- Consistently used on brand verbiage and tone- Worked effectively in fast-paced and high volume environment- Collaborated with various team members/departments to meet individual & collective goals (customer satisfaction rate, quick appropriate first responses, resolution time, etc)- Identified ways to improve processes and the customer experience by communicating issues early and being creative in proposing solutions- Provided quick and educated decisions for resolving/troubleshooting escalated customer situations- Stayed up-to-date on relevant competitors and similar market trends Show less

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  Internet Brands

  Jul 2017 - Nov 2021

  Projects: Customer Onboarding- Own the end-to-end success and quality of projects from requirements definition through design, development, launch, and post-launch analysis.- Demonstrate ability to balance customer needs with business priorities- Understand user needs through research, testing, surveys, data analysis, and use of existing products.- Understand competitors and market dynamics - Identify new opportunities via quantitative research and UX studies- Interface with business, content and support teams to identify product goals, define metrics that inform the success of products, and align product objectives with both operational strengths and user needs.- Gather, create and maintain product use cases, requirements, wireframes and write clear documentation Show less - Source, structure, engage and close strategic opportunities with C-level executives, key stakeholders, clients, partners & resellers- Roadmap & achieve goals & projects through quarterly pipeline- Proficient in product knowledge with ability to educate and show value to clients- Present creative thinking and solution-oriented strategies- Develop customized reporting & metrics tracking- Increase revenue and improve product features through collaborative partnerships and integrations- Conduct remote large-scale corporate trainings, conference tutorials and product demos- Responsible for overall database cleanup and organization of Enterprise accounts- Partner with Product team on feature enhancements, backlog grooming & bi-weekly sprint planning- Negotiate new contracts and renewals - Determine and manage quarterly and annual subscription pricing- Hire & train Customer Care team as well as support various departments (Operations, Billing, Legal, etc) Show less - Work with all levels of the company on a daily basis: Billing, Customer Success, Product managers and developers- Provide customer support through email, live chat and phone calls- Able to communicate across domestic and international time zones, various cultures and roles- Use various software tools daily: JIRA, Confluence, Glip, Sendgrid, ScreenMeet, Twilio, etc.- Perform weekly bug jams to test JIRA ticket releases using staging environment - Use console commands for backend research, clone accounts, etc.- Update and create macro responses in Zendesk based on changing needs and information- Use Zendesk to manage support request tickets and track team progress- Onboard and train new customers to ensure they are set up for maximum success - Stay up-to-date on industry standards, HIPAA compliance, relevant market verticals and online scheduling competitors Show less

  • Product Manager, Demandforce

    May 2021 - Nov 2021

  • Product Manager, Full Slate

    May 2021 - Nov 2021

  • Enterprise Accounts Manager, Full Slate

    Dec 2018 - May 2021

  • Technical Customer Support Specialist, Full Slate

    Jul 2017 - Dec 2018
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  Midwest Talent Management

  Jul 2018 - Aug 2019

  Independent Consultant - Remote

  - Daily submissions of acting talent for various roles via Breakdown Express- Included Union (SAG-AFTRA) and Non-Union status of all ages- Responsible categories: 1 hour and 1/2 hour Episodic, Miniseries, Cable Features, Pilots, Documentaries, Reality TV, New Media, Internet Projects, Web Series and Podcasts- Updated talent profile database for best submission results (commercial and theatrical)- Worked closely with President and suggested new talent opportunities

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  Coterie White

  May 2019 - Jan 2020

  Operations Manager - Remote

  Supported the wholesale team in all processes for getting trunk show product to and from stores without issues. This includes management of calendars for the team and being directly involved in maintaining healthy relationships with the wholesale retail partners. The first point of contact for stores when arranging trunk shows and was relied upon to determine the best dates to hold events within each season. This was a true coordinator role and an essential component and go-to person for every member of the team.- Tracked all samples for all designer collections under Coterie White- Handled Trunk Show agreements, Sample on Loan forms, check lists and tracking information- Coordinated samples on loan / press pulls- Market prep & participation: Chicago/NYC/London- Used Asana to manage projects and team tasks- Managed online trunk show scheduling and kept designers informed Show less

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  Macy's

  Nov 2021 - now

  Omni-channelDelivery & FulfillmentStores Tools & Applications Projects: Order Pickup (BOPS, BOSS), Curbside Pickup, Same-Day Delivery, Digital Intake, Stores Fulfillment (OneX)- Use curiosity, data, and analytical rigor every day to create concise, compelling points of view around product and technology solutions, backlog prioritization, business tradeoffs, and more.- Keep aware of the competitive landscape and internal gaps in order to identify opportunities, build business cases and socialize new ideas with leadership for approval.- Define feature KPIs, baselines, and targets that are measurable and attainable, tying back to the business case through financial impact and benefits statements.- Gather input from a variety of internal and external sources to define product requirements with special emphasis on impact to internal applications and related business processes.- Partner on agile delivery and scrum processes with the development team leads, owning user stories, acceptance criteria, backlog prioritization, UAT, showcasing and story sign off.- Manage expectations at all stages of the product lifecycle through clear communication, persuasive narratives, effective presentations, and solution-oriented conversations.- Foresight into potential dependencies and risks. Show less

  • Senior Product Manager

    Aug 2023 - now

  • Product Manager

    Nov 2021 - Aug 2023