Amber Ford

Experience

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  Blockbuster

  Jun 2007 - Jan 2014

  Operations Manager

  Managed a sales team to effectively attain sales goals. Trained new employees. Managed inventory on a weekly basis. Performed monthly audits to ensure store followed standard operating procedures. Increased customer satisfaction and retention by effectively dealing with customer disputes in a professional manner.

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  St. Clair County Regional Educational Service agency

  Jul 2013 - Aug 2014

  WIA Facilitator

  Recruiting and enrolling low-income, at-risk high school students into the Work Investment Act program. Provide students with monetary and academic assistance. Manage a caseload of 40-45 students between three different high schools in the St. Clair County area.

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  Daedalus Books

  Oct 2014 - May 2015

  Customer Service Representative

  Help customers place new orders easily and efficiently over the phone. Handle customer complaints in a professional manner that concluded with customer and company both being satisfied.Enter in new customer date correctly and in a deft manner.Provide alternate suggestions when inventory was sold out.

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  ACIDD Maryland

  Jun 2015 - Aug 2015

  Direct Support Staff

  Providing psychiatric rehabilitation services to adults who suffer from mental illness and/or developmental disabilities. Assisting clients in developing independent living skills, referring clients to community resources, developing individual rehabilitation plans, helping clients apply for entitlements.

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  Rehabilitation Services, Inc.

  Aug 2015 - now

  Community Support Specialist

  -Provide off-site support to clients who are functioning independently and integrating into the community at their highest attainable level. -Assist clients in self-care skills and health care, including medication management, housekeeping skills, money management, communication and socialization skills, pursuing vocational and educational opportunities, learning to use leisure time.-Assisting in the development of Individual Treatment Plan with clients and Rehabilitation Coordinator.