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James Andrew Tellis

James Andrew Tellis

Manager Data Services

Followers of James Andrew Tellis1000 followers
location of James Andrew TellisBengaluru, Karnataka, India

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  • Timeline

  • About me

    GM - Customer Experience - Vendor Management & e-Commerce operations at Jaypore

  • Education

    • NIS

      1996 - 1999
      PGDSM - Post Graduate Diploma in Sales and Marketing (NIS-Sparta)

    • Fr. Agnel School

      1983 - 1996
      10+2 Commerce

    • Delhi University

      1996 - 1999
      Bachelor of Commerce (B.Com.) Commerce

  • Experience

    • Bharti Airtel Limited

      Oct 2009 - Sept 2014
      Manager Data Services

    • Snapdeal | AceVector Group

      Nov 2014 - Mar 2017
      Customer Service Manager

      Leading the Pre-delivery / Order Management team and ensuring a positive customer experience from order to delivery. Also lead the Post-delivery complaint management team addressing customer’s complaints for returns & replacements.

    • Jaypore

      Apr 2017 - now

      Spearheading the customer services, procurement and online operations teams. Ensuring exceptional customer experience through standardised and consistent customer and vendor support. Ensuring key service measures of CSAT, FTR, vendor performance/ procurement and dispatch timelines are met.Instrumental in initiating regular process developments and tech interventions aiding improved customer per and post sales experience.

      • GM - Customer experience - Vendor management - eCommerce operations

        Jan 2020 - now

      • DGM - Customer Experience & Vendor Management

        Apr 2017 - Jan 2020

  • Licenses & Certifications