Jaqueline Sobral

Experience

• 

  Atento Brasil

  Jan 2008 - Nov 2010

  Technical Support Agent
• 

  B2W Viagens

  Nov 2010 - Nov 2012

  International Travel Consultant
• 

  Levitatur Viagens

  Jan 2013 - Jan 2014

  International Travel Consultant
• 

  Lian Tour

  Jan 2014 - Jul 2015

  International Travel Consultant

  Reservations, travel advice and elaboration of national and international tourist itineraries.

• 

  Submarino Viagens

  Nov 2015 - Jan 2017

  Customer Service Specialist

  Customer direct interaction through media channels as Reclame Aqui and Facebook, aiming the clarification and resolution of the question that may generate customer dissatisfaction.

• 

  Cognizant

  Jan 2017 - Jan 2018

  Client Support Analyst

  Responsible for top-performing customers support. In charge of investigating and troubleshooting problems and bugs related to the campaign manager platform and features.

• 

  Smart AdServer

  Jan 2018 - Jul 2022

  In charge of the publisher relationship in Brazil, managing and optimizing their ad inventory performance by unlocking the full potential of the Smart platform. Expert on Smart solutions responsible for training clients on the platform usage, helping demanding clients investigate technical issues, troubleshooting and detailing action steps and resolutions, collecting customer feedback to improve internal best practices.

  • Key Account Manager

    Jan 2021 - Jul 2022

  • Technical Support Specialist

    Jan 2018 - Jan 2021
• 

  ShowHeroes Group

  Jul 2022 - Jan 2023

  Adtech Supply Manager

  Accountable for identifying new business opportunities and handling the relationship with online publishers in Brazil, working on integrating and optimizing their video ad inventory.

• 

  Mediasmart

  Jan 2024 - now

  Client Services Manager LATAM