
De Andre Fong
Customer Specialist

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About me
Account Executive // I guide people on how to have a deep-rooted impact on their brand
Education

SUNY Orange
2011 - 2014Associates in Liberal Arts GPA 3.3
The Ohio State University
2015 - 2016Bachelor's degree Health Science GPA 4.0Decided to change major after work experience as a Personal Banker for Huntington National Bank. As a result, moved back to New York and transferred to Suny New Paltz to pursue a degree in Business Management.

SUNY New Paltz
2016 - 2018Bachelor's degree BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES GPA 3.3
Experience

Best Buy
Aug 2009 - Apr 2012Customer Specialist•Sold products and branded payments, such as credits cards and memberships.•Discussed sale goals and ideas.

C&S Wholesale Grocers
Apr 2012 - Oct 2012Order Selector•Worked in a fast paced environment where I stacked boxes on a pallet jack and then brought them to a loading dock. •Mapped out my eight hours and calculated what I had to do per hour to surpass my goal.

Vitamin World
Dec 2012 - Jul 2015Assistant Manager•Maintained the store appearance, delivered great customer service, handled paperwork and deposits. •Developed daily goals for each one of my co-workers. Made sure that my team and I met our sales goals on a daily, weekly, monthly and yearly basis.•Met with each one of my co-workers to discuss any issues they were having and helped them find a solution to their problems.

Huntington National Bank
Jan 2016 - Apr 2016Personal Banker•Performed intermediate duties related to branch operational activities and financial services such as processing all new account transactions; assisted customers in their selection of various accounts and financial services; cross-sold the Bank's products and services.•Performed branch clerical duties; promoted business for the Bank by maintaining good customer relations and referred customers to appropriate staff for new services.

Tory Burch
Jul 2016 - Mar 2017Sales Associate•Provide friendly customer service to up to 3000 customers per shift.

Ralph Lauren
May 2017 - Dec 2017Sales Associate•Delivered exceptional customer service.•Utilized Clientele App to deliver attentive service while generating an increase in revenue.

Target
Jun 2018 - Aug 2018Executive Team Lead Intern•Learned how to manage 200 employees and developed exceptional leadership/operational skills.•Continually developed new procedures to optimize team members interactions with guests and vendors.•Achieved daily sales goals improving overall performance of store.

RainSoft – A division of Aquion, Inc.
Oct 2018 - Dec 2018Sales Specialist•Water analyst•Delivered exceptional presentations for every demo done with clients.•Build rapport & grow pipeline through word of mouth.•Close deals•Help contribute to the growth and development of sales team during meetings through presentations and coaching.

Lovingly
Jan 2019 - now•I delivered exceptional business advice to our Partners to help improve their online presence & increase revenue. This position is the jack of all trades offering many different paths within the company. •The Success Advisor demonstrates excellent multitasking for answering and making inbound/outbound calls, IT tech support, Customer Service, and Success Advice. •This positions goal is to build rapport with Partners to best uncover their need to bring the best value to each individual partner while managing time to fulfill all of the above tasks while seeking opportunity with every interaction. Show less
Account Manager
Apr 2022 - nowPartner Support Team Lead
Dec 2021 - Apr 2022Senior Partner Support Advisor
Aug 2021 - Dec 2021Partner Success Advisor
Jan 2019 - Aug 2021
Licenses & Certifications

Google Ads Search Certification
GoogleJun 2020
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