Michael Genuardi

Experience

• 

  Fiserv

  Sept 2001 - now

  I am responsible for directing operations in multinational corporate divisions in India, North America and Latin America focused on delivering Professional Services Implementation Projects in financial services.In support of this I have developed monitoring and KPI analysis, maximizing reporting efficiencies on a daily, monthly, and quarterly basis focused on project and client commitments.I liaison and partner with inter-company divisions to ensure successful completion of corporate objects, including Client Relationship Managers, Product Management, Development, and Client Technical Support.I have designed an organizational structure and staffed it to effectively accomplish the enterprise goals and objectives; overseeing recruitment, training, supervision and evaluation of staff. I strive to create and maintain a positive, cooperative work culture, encouraging client-oriented staff interactions that support strategic goals. Show less I am responsible for the complete software development life cycle for all Maestro products. This includes design, enhancements, product management, client polling, etc.I manage long term planning, forecasting, establishing and maintaining budget and expenditure numbers. I have developed business resilience guidelines and business continuity plans to ensure continued product and team operations.Designed and developed sales and pitch campaigns for new clients, new interfaces, and new product and project engagements.Managed business and vendor relationships, including invoice validation and discrepancy resolution.Leader of multiple enterprise teams focusing on well-being and associate engagement actively across the company.Proposed, developed, and instituted a cooperative education program utilizing a local University to develop talent and the enterprise brand among emerging university graduates for community support and talent growth. Show less Served as the primary executive contact for a diverse customer base as product and project escalation point.Managed and performed quality assurance testing of Maestro products, facilitating integration to production environment.Recruited, trained and supervised local and remote personnel in both onshore offices as well as in off-shore offices.Oversaw the technical support organization facilitating cross-training, knowledge transfer and direct client training and knowledge-base articles for self-service. Show less Primary Business Analyst/Product Manager for the Maestro suite of products; developing all product specifications while delivering on client requests.Manage other business analysts, QA, and support personnel to promote cooperation, cross-training and developing a strong team.Responsible for all third-party relationships including non-disclosure agreements, contract negotiations, billing, escalation contact and systems manager.Developed CMMI based policies & procedures for product/project life cycles. Show less Project and Product Manager and for a proprietary SQL based reporting product. Duties included planning, direction and management of the various project stages as well as overall product direction.Served as Project Coordinator and Team Lead for multiple conversions, on-site support, and system administrator training.Developed and trained various training courses (1 to 5 Days) for Fiserv proprietary financial software and Microsoft products such as Outlook, Word, Access, Project, Excel, and Visio. Show less

  • Manager, Professional Services

    Apr 2023 - now

  • Manager, Maestro Projects Group

    Feb 2014 - Apr 2023

  • Manager, Maestro Customer Service & Quality Assurance

    Jul 2007 - Feb 2014

  • Senior Business Analyst, Maestro Projects

    Apr 2003 - Jul 2007

  • Project Manager / Training and Development Consultant

    Sept 2001 - Apr 2003