Ernesto Chavez

Ernesto Chavez

Quality Engineer and Data Analyst

Followers of Ernesto Chavez167 followers
location of Ernesto ChavezConcord, Michigan, United States

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  • Timeline

  • About me

    MBA / Warranty and Customer Service Engineer at Brembo North America

  • Education

    • Harvard Business School Online

      -
      Other, Certificate in Sustainable Business Strategy Complete

      Sustainable Business Strategy is a 3-week online certificate program from Harvard Business School Online. Sustainable Business Strategy provides participants with the knowledge and tools to become a purpose-driven business leader. This course explores different business models that companies use to drive change and explains why purpose driven businesses are in the best position to tackle the world’s biggest problems. Participants learn how to influence management and other key stakeholders on… Show more Sustainable Business Strategy is a 3-week online certificate program from Harvard Business School Online. Sustainable Business Strategy provides participants with the knowledge and tools to become a purpose-driven business leader. This course explores different business models that companies use to drive change and explains why purpose driven businesses are in the best position to tackle the world’s biggest problems. Participants learn how to influence management and other key stakeholders on the competitive advantages of being a purpose-driven firm, and how to make a difference by integrating values into strategy without sacrificing profit. The program was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning model. Show less

    • Spring Arbor University

      2016 - 2018
      Master of Business Administration - MBA Strategic Leadership 3.57

      The MBA program is designed to help students understand and live out the SAU Concept through active participation in business and organizations. Students will integrate the Christian perspective and the discipline of business administration with an emphasis on stewardship and service. Students will gain mastery in business area knowledge, recognize the impact of culture and diversity on global business, and demonstrate skills in effective communication, professional collaboration, teamwork… Show more The MBA program is designed to help students understand and live out the SAU Concept through active participation in business and organizations. Students will integrate the Christian perspective and the discipline of business administration with an emphasis on stewardship and service. Students will gain mastery in business area knowledge, recognize the impact of culture and diversity on global business, and demonstrate skills in effective communication, professional collaboration, teamwork, critical thinking, ethical reasoning, and problem solving. Program objectives are categorized into eight specific areas: knowledge, scholarship, application, innovation, personal development, Christian worldview, global perspective, technical and human skills. Show less

    • Universidad Autónoma de Coahuila

      1993 - 1997
      Bachelor's degree Industrial and Systems Engineering Title of Engineer
    • Eastern University

      2021 - 2025
      Master of Science in Data Science Mathematics and Computer Science In progress

      The MS in Data Science program provides instruction in both Data Science standard programing and statistics while also emphasizing the critical, moral, and spiritual values often overlooked in data science programs.

  • Experience

    • Jaropamex SA de CV

      Jan 2002 - Mar 2007
      Quality Engineer and Data Analyst
    • ARNESES Y ACCESORIOS DE MÉXICO PLANTA 2

      Mar 2007 - Jun 2012

      Oversee a team of customs compliance professionals who coordinate the movement of products, equipment, and materials in and out of the country according to company policies and procedures and in compliance with relevant local, state, and international laws. Serve as a business analyst for process development and improvement for all department activities, including NAFTA and compliance in the corporate offices. Led the data integration of multiple files from different sources and formats into a main database to prepare and organize all the supporting documents for the appeal to the IRS in Mexico. Maintain/upgrade MS Access front-end applications and SQL Server back-end databases used at all plant locations. Show less

      • Import Export Manager

        Sept 2010 - Jun 2012
      • DATABASE ADMINISTRATOR (DBA) AND NAFTA COORDINATOR

        May 2009 - Sept 2010
      • IMPORT-EXPORT DATABASE ADMINISTRATOR FOR NORTH AMERICA

        Mar 2007 - May 2009
    • Brembo North America

      Jul 2012 - now

      - Manage and support the day to day management and analysis of warranty claims activities, processes and systems.- Training and development of quality personnel in our various plants in Mexico and North America to use our customer portals to manage and track warranty activities.- Ensure warranty claim processes are completed in a timely manner by providing support, guidance and oversight.- Work along with the finance department with regards to warranty claims, forecasts, and accruals.- Establish and manage controls over the assessment, acceptance/rejection, payment and reporting of warranty claims to ensure that only appropriate claims are paid.- Establish key performance indicators to produce daily, weekly and monthly reports showing the current status and improvements in warranty claims handling.- Active participation in the sampling of parts to determine and/or dispute technical factors with the various customers.- Ongoing analysis of data to validate that established technical factors reflect the actual performance of our products in the field.- Follow up on customers scorecards and warranty claims reports.- Development and use of paynter charts for predictive warranty analysis and management.- Collaborate with sales, manufacturing, quality, engineering, product development, finance and other departments to ensure cross-functional communication and resolution of product issues and control warranty costs.- Analyze historical warranty claims records to identify patterns, trends and potential issues to highlight opportunities for improvement.- Establish a database of lessons learned and ensure they are incorporated into various internal documents such as operator instructions, DFMEA/PFMEA and control plans.- Speed up data entry processes by creating and maintaining Microsoft Access databases, improving their accuracy and integrity, and saving time when retrieving information by implementing automated queries and macros. Show less

      • Warranty and Customer Service Engineer for North American Operations

        Sept 2022 - now
      • Paint Quality Engineer

        Jul 2012 - Aug 2022
  • Licenses & Certifications

    • Verified International Academic Qualifications

      World Education Services
      Jul 2021
      View certificate certificate