Jen Medas

Experience

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  SHAW'S SUPERMARKET

  May 2000 - Jan 2002

  Cashier
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  Roseland Ballroom

  Apr 2002 - Jan 2004

  Secretary

  Planning and organization of weekly functions Meeting and greeting clients Develop and administer cash flow worksheets

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  Putnam Investments

  Oct 2003 - May 2014

  Develop power point presentations for training classesDevelop practice examples for training Conduct classroom training Prepare analysis of training trending Facilitate meetings with supporting business units to discuss training plans, approach and analysisDevelop training material in applications such as Adobe Connect, Knowledge Planet, and CaptivateSet up and conduct web meetings with in house and satellite staff and managementConduct and analyze quality monitoring meetings with the business units to ensure consistency Show less All responsibilities of a Technical Coordinator in addition to the following:Interview and hire positions to processorsManage Team performance by delivering corrective action plans when necessaryBuild and regularly assess development plans for staff members Evaluate staff performance through formal mid-year and year-end performance review process for an average of 12 staff members Collaborate with members of management to plan and manage work load by changing staff roles and moving resourcesEfficiently and effectively identify and resolve client and system issuesIdentify areas of improvement and implement efficienciesMonitor call and processing items for quality assuranceDevelop and deliver procedure updates and trainingCoordinate, facilitate and record meetings Show less Build staff's knowledge and communicate business changesCommunicate with other business departments to organize training or overtime assistanceFacilitate Projects such as new product launch testing, procedure review for updates, and system enhancement recommendationsAdminister responsibilities such as entering payroll, vacation updates and sending staff their weekly progress reports on meeting department standards.Prepare and facilitate team meetings Monitor employee performance and provide feedback to ensure standards are metResolve customer issues or concernsAssist in phone or process to ensure business goals are metMotivate and lead the staff through example Show less

  • Senior Workforce Management Supervisor

    Jan 2013 - May 2014

  • Employee Development Specialist

    Dec 2009 - Jan 2013

  • Senior Operations Supervisor

    Nov 2006 - Dec 2009

  • Technical Coordinator

    Aug 2005 - Nov 2006

  • Client Service Specialist

    Oct 2003 - Aug 2005
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  Laboratory Specialist

  May 2014 - Apr 2018

  Office Manager

  Manage customer invoicing specific for each customer using AIA billing and unique company payment request formsReport and analyze accounts receivable agingTrack and Analyze job profit/loss dataComplete OCIP and CCIP requirements for several projects Maintain, analyze and report on projects with Boston residents, minority and women percentage requirementsProcess weekly employee payroll and prepare weekly employee checks for disbursementManage the companies accounts payables and bank accounts on QuickBooksReview, analyze and report company overhead yearly Show less

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  Better Living Real Estate, LLC

  Feb 2019 - now

  Real Estate Agent