Nicole Markham

Experience

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  KALAMAZOO EXPERIENTIAL LEARNING CENTER

  May 2018 - Nov 2018

  Event Management Intern

  • The Kalamazoo Experiential Learning Center provides an onsite workplace for college interns that strategically place students in place making initiatives that foster best practices and create educational opportunities for practical experience in marketing, public relations and event management • Planned, managed and executed events such as: the RPM Symposium, KDPS Block Parties and Food Truck Rally• Assisted in multiple events such as: Phoenix World Burn Conference, Roof Sit, PalletPalooza, etc. Show less

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  2019 USA Curling National Championship

  Sept 2018 - Feb 2019

  Marketing Intern

  - Selected as the only undergraduate student in a group of eight to create a marketing proposal for the 2019 Curling- National Championship through conducting primary and secondary research.- Presented marketing proposal to Greenleaf Trust and Kalamazoo Wings Event Center's marketing team.- Implemented marketing plan.

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  WMU Bronco Connect

  Jan 2019 - Apr 2019

  Marketing Intern

  - Evaluated the marketing strategy for a local organization to provide key insights leading to increase sales and engagement from consumers.- Conducted situational analysis to identify strengths and weaknesses in relation to competitors.- Conducted secondary research to create a marketing plan that was used to structure, write and create a booklet.- Presented marketing plan to International SuperModified Association President.

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  CDK Global

  Oct 2019 - Apr 2020

  -An enhanced version of an Account Advocate Optimize dealership websites by using Google analytics while relating strategy and change back to the goals of the dealership.-Consistently evaluating websites performance while adjusting focus and content as needed.-Website strategy and management of 40 GM dealership accounts through consultation, website analytics.-Content creation such as design of banners, slides, pop up ads and editing website design.-Account Retention through relationship building, communication and knowledge of industry Show less

  • Website Performance Manager

    Mar 2020 - Apr 2020

  • Account Advocate

    Oct 2019 - Mar 2020
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  Sincro, an Ansira company

  Apr 2020 - Aug 2020

  Website Performance Manager

  ‘Formerly CDK Global’-An enhanced version of an Account Advocate under the new company nameOptimize dealership websites by using Google analytics while relating strategy and change back to the goals of the dealership.-Consistently evaluating websites performance while adjusting focus and content as needed.-Website strategy and management of 40 GM dealership accounts through consultation, website analytics.-Content creation such as design of banners, slides, pop up ads and editing website design.-Account Retention through relationship building, communication and knowledge of industry Show less

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  CarNow

  Aug 2020 - now

  -Perform product consultation and training of CarNow's software solutions-Present reports and analyses of dealership performance, relative to previous months and other dealerships-Work collaboratively and effectively with Sales and Client Success Team to onboard new clients and maintain long-term customer relationships-Provide tech support and real-time, creative solutions for customers while retaining and growing customer relationships.

  • Customer Success Director

    Nov 2024 - now

  • Account Director

    Feb 2024 - Nov 2024

  • Regional Performance Director

    Oct 2021 - Feb 2024

  • Senior Regional Performance Manager

    Jul 2021 - Sept 2021

  • Regional Performance Manager

    Aug 2020 - Jun 2021