Nicole Everett

Experience

• 

  TNT

  Mar 2000 - Mar 2001

  Area Administrator

  TNT was an international express, mail delivery and logistics services company. TNT sold its logistics unit in 2006.Reporting to the Operations Manager• Payroll data input for 50 employees• Customer Service

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  Securicor Guarding

  Mar 2001 - Mar 2002

  Area Administrator

  Securicor Plc was one of the first security businesses within the UK providing security alarms and security guards to a vast number of businesses (large and small) up and down the country. The company became defunct when it merged with Group 4.Reporting to the Area Manager• Managing the area budget for the South• Invoicing for all Guarding services within the South• Client site visits

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  Daisy Group

  Mar 2002 - Dec 2016

  Services Co-Ordinator

  Daisy is a leading independent unified communications provider, providing business broadband, VoIP, telephone systems and IT solutions throughout the UK.Daisy are currently working in partnership with IBM providing desktop managed services to BG Group now trading as Dutch Royal Shell in Reading. (Transition to complete in March 2017). BG Group/Shell is an integrated natural gas company, including exploration, production, storage, transportation and distribution..Within my role I am responsible for the day to day delivery of the contractual services for the UK Global IT Deskside, Telecoms and Hardware engineer’s based onsite at BG Group/Shell offices in Reading & London.An important part of my role is engaging the customer on a daily basis and building professional relationships with all parties involved (internal and external).Other duties include capturing all chargeable work that falls outside BAU, project management and IT operations administration.• Co-ordination of the contractual services - Deskside, Telecoms, Hardware • Project management within BAU and OOH, documentation, quotes, PO’s, billing and purchasing• Resource management to meet the contractual requirements • Escalation management (1st point of contact) Service Desk, end user and other service providers • Environmental champion for Global Business Services • Site process and policy documentation for Daisy• Site training and HSSE records• Operations administration, meeting organisation, minutes and agenda. Record keeping and reports.• Excellent communication skills• Team leadership skills Show less

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  Leigh Academies Trust

  Dec 2016 - now

  Management And Delivery Of IT Projects Across 24 SitesProject ProcurementContract NegotiationsStakeholder EngagementProject Process DocumentationDevelopment And Implementation Of End User Acceptance Testing

  • IT Project Manager

    Nov 2020 - now

  • IT Project Coordinator

    Dec 2016 - Nov 2020