Given Hlongwane

Experience

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  Department of Higher Education and Training

  Apr 2017 - Apr 2018

  Intern (Web & Applications developer and IT Support Technician)

  *Restructuring and administering of Department of Higher Education and training 's Internet and intranet site,maintain the general appearance of the department website and ensure its ongoing development in line with best practices (daily).*Modify HTML,ASP.NET and CSS page using Dreamweaver and modifying graphics using Adobe Photoshop (Daily).*Attending all logged call within specific time frame*Providing IT support to Ndinaye officials/users.*Providing backup on hard disk omitted from various workstations by slaving or connecting them as secondary drives. Show less

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  Rich Products Corporation Africa

  Apr 2018 - Feb 2023

  Support both hardware and software issuesFast turnaround of requestsNetwork connectivityWiredWirelessDHCPSubnetsVLANsSmartphone managementActive syncNew user setupTroubleshootingiPhone, iPad, Android systemsEnd user email managementEmail bounce back troubleshootingWebmailUser managementMicrosoft Active Directory and ExchangeAdd/Change/DeleteNetwork file permissionsMeraki experience -Experience with Cisco Meraki Switches, Access Points Show less *PC setup and Documentation ( Transfer knowledge future cases).*Create/Setting up new user/Group accounts profiles.*Grant permission to access certain files and folders.*Customer Service: Making clients and their needs a primary focus of work and actions. This includes clients that are both internal and external, I made sure that I understood people and their expectations and Identified and solved customer quickly and to the customer’s satisfaction.*resolve Post control/GAAP issues faced Daily.* Good knowledge of LAN / WAN networks.*An appropriate escalation of complaints and problems*Assisting users on how to operate new software and computer equipment.*Ensuring that workstations have standardize software as prescribed by Richs*Troubleshooting and assisting users’ in problem faced daily: provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software.*Configuring Telephone’s :Mitel CONSOLE*Setup users on a network printer*Customer Service: Making clients and their needs a primary focus of work and actions. This includes clients that are both internal and external. : I made sure that I understood people and their expectations. : Identified and solved customer quickly and to the customer’s satisfaction*Replaced Network cable (loss cables)*Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. *Assets Verification*Login a call with service providers.*Email setup (Mobile,PC,tablets)*Assisting security with smart card printer: install drivers, clean the printer and install the ribbon on the printer. Made sure the printer can print in colour and release access cards. *SAP Support*Appropriate follow up Show less

  • IT user Support Technician

    Mar 2022 - Feb 2023

  • IT Help desk Technician

    Apr 2018 - Mar 2022
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  OUTsurance

  Mar 2023 - now

  IT Technical Support

  Acknowledge calls logged from helpdesk and assisting the user with their problems and ensuring it is closed within SLA.To deliver a service with the best possible solution within OUTsurance Shares Services standards and procedures.Supporting of all OUTsurance, YOUI and Hastings Direct in-house programs, applications and hardware and keep abreast of the latest technology in the industry, both Hardware and Software.Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues.Support of voice infrastructure.Support of all (desktop) Microsoft Applications across OUTsurance, YOUI and Hastings Direct.Ability to guide Staff members on technical issues.Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team.Build a relationship with the users and ensuring that the customer’s needs are met, preventative maintenance.Administration – Procedures.Managed Printer services- Printer installation, configure printers on network, maintain and ensures the proper function of standalone printers, scanners or Network Printers.Experience with Mobile Technologies, including Apple iOS , Google Android and Microsoft Intune Mobile Device Management.Projector installation and configuration.Voice conferencing support, making sure that meeting rooms are up and running.Assist Users with Summit unlocks,Claims unlocks,policies unlocks and summit dialer issues Show less