Daniel Cook

Experience

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  Lloyds Banking Group

  Jan 2015 - Jan 2017

  To assist customers professionally with managing their money and limiting risk by: - Providing customers with excellent customer service and providing appropriate lending options for customers in need- Making referrals to appropriate channels or partners, to gain and maintain customers for the bank- Achieving beyond the Banks NPS target score- Supporting customers with the transition to the new Digital world of Banking- Assisting the business' aim to become the best bank for customers- Behaving in line with groups values and ethics Show less To assist customers professionally with the best experience whilst completing their transactions, by:- Providing customers with excellent customer service- Achieving beyond the Banks NPS target score- Making referrals to appropriate channels or partners, to gain and maintain customers for the bank- Supporting customers with the transition to the new Digital world of Banking- Assisting the business' aim to become the best bank for customers- Behaving in line with groups values and ethics Show less

  • Personal Banking Advisor

    Jan 2016 - Jan 2017

  • Customer Service Advisor

    Jan 2015 - Jan 2016
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  L'Oréal

  Jan 2017 - Feb 2022

  Work collaboratively with Project Managers within IT to coordinate team members, maximize productivity, report updates, and achieve project objectives, by: - Coordinating efforts within the team and with outside consultants efficiently- Using verbal and written communication to update appropriate management- Helping to discern requirements and assign tasks to team members- Drafting and sharing reports to measure ongoing targets or objectives- Working well efficiently under pressure to meet strict deadlines for the best interest of the business Show less To develop and improve Employee's Experience of IT across Europe, Middle East & Africa, by:- Understanding working-habits of our employees core-profiles, translating these needs into deliverables, whilst managing expectations- Driving awareness to increase adoption of existing services or solutions, through regular employee training and effective awareness campaigns- Prioritising deployments of new services and solutions- Creating country-specific action plans to accelerate implementations, by building strong relationships with key contacts in each country, and fostering inter-country relationships within IT teams- Implementing Digital Workplace solutions, including Windows 10, Office 365, and Microsoft Teams. Show less

  • Project Manager - IT

    Feb 2019 - Feb 2022

  • Associate Project Manager - IT

    Jan 2017 - Feb 2019
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  Jebbit

  Feb 2022 - now

  - Successfully manages complex projects and leads a team of 3 skilled Project Managers.- Experienced in Agile and Waterfall methodologies, tailoring project approaches to meet specific needs.- Continuously seeks innovative solutions to optimize processes, improve efficiency, and enhance project outcomes.- Provides technical consultation to external stakeholders to launch successful digital marketing campaigns. - Project Manages Digital Marketing campaigns for global accounts including L’Oréal, P&G, and Nestlé.- Proficient in utilizing project management methodologies such as Agile, Scrum, or Waterfall, tailoring approaches to project-specific needs.- Expert in defining project scope, goals, and deliverables while ensuring alignment with strategic objectives.- Effective communicator with a talent for translating technical concepts into non-technical language for diverse stakeholders.

  • Lead Technical Project Manager

    Jul 2023 - now

  • Technical Project Manager, Strategic Accounts

    Feb 2022 - Jul 2023