Zeph Norrish

Experience

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  Computer Crafts (Europe) Ltd.

  Apr 1995 - Aug 1998

  Design Engineer

  Manufacturer and distributor of optical and copper cabling/interconnect products for the computer networking industry.Responsible for all product design and development, production of assembly and component drawings/specifications, liaison with customers (including many OEMs) and suppliers. Providing engineering control and documentation for manufactured and purchased materials through use of an MRP system, including management of bills of materials, routings and costings, etc., Origination and control of Engineering Procedures and Operating procedures suitable for the company’s qualification for the ISO 9001:1994 Quality Management Systems standard.Additional duties included MIS Systems Administrator for the company’s internal computer systems, gained extensive experience in network technologies and server administration. Show less

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  Computer Crafts (HK) Ltd.

  Sept 1998 - May 1999

  Engineering Manager

  Manufacturer and distributor of optical and copper cabling/interconnect products for the computer networking industry.Responsible for all engineering control and documentation of all manufactured products, purchased materials, and manufacturing and testing procedures, processes and equipment. Liaison with customers (including many major computer OEMs), suppliers and other partners. Appointed as MIS Systems Administrator, responsibilities also involved the management and planning of the migration of the MRP system from a proprietary Unix platform to the Windows environment. Implementation and administration of the company’s internal computer systems. Specification, procurement, configuration, administration of a Windows client-server network including subsequent user-training and technical support. Additionally having a major role in the company’s implementation/approval for the ISO 9001:1994 standard. Show less

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  Inter-Technology College, Bangkok, Thailand

  Apr 2000 - Oct 2001

  Director of International English Programme

  Responsible for the management and administration of an English language based business certificate and diploma course for Thai vocational students. Responsible for curriculum design for subjects including English, Business English, Science, Computer Technology (including use of MS Office), Public Relations, Social Studies, Sales & Marketing, Database Management Systems (MS Access based). Gained extensive knowledge of server side web development, e.g., PHP, MySQL, Perl and implemented a private extranet for students, including mail server with webmail client, forums, messaging, on-line assessment, etc. Additional responsibilities for the design and production of marketing materials and the promotion of the programme and institution. Show less

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  Vision Tex Co., Ltd

  Oct 2001 - Feb 2003

  Assistant Sales Manager

  Manufacturer of finished knitted fabrics to the fashion/sportswear markets.Responsibilities included initiation of the company’s expansion into the export market (surpassed initial annual target of 10M Baht at 16M Baht), managing all aspects of export from orders, L/C, packing, shipping, export documentation to invoicing. Liaison with customer (both brand-holders/OEMs and garment production facilities), suppliers and other partners (yarn spinners, dyeing/printing/finishing mills).Also managing several domestic accounts (including major OEMs), duties included product costing/quotations, sales forecasting and analysis, trade-fair organization, team-building exercises, marketing literature: customer presentations (Powerpoint/Flash), product catalogue design/print, company profiles, product datasheets/specifications and special publications.Additional responsibility was the design, implementation and maintenance of the company website (www.vtex.co.th), employing HTML, PHP, Flash and Javascript as well as initiating development of the company intranet. (Now replaced) Show less

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  South Kent College

  Sept 2003 - Mar 2007

  Responsible for managing curriculum provision for the engineering and ICT learning areas, managing 15 lecturing staff and 5 technical support staff across three campuses, non-pay budget, procurement and maintenance of equipment, tooling and general learning resources. Implementation of the college quality assurance processes including monitoring and developing related documentation such as lesson plans, schemes of work, assessment schedules and tracking, learner reviews, termly and annual course reviews. Collation of Learning Area Reviews for Self Assessment Reporting and Improvement Planning. Performance management of staff including lesson observations and development plans linking to appraisal. Show less Responsible for schemes of work, lesson planning, delivery and assessment for programmes from levels 1 (pre GCSE) to 5 (Foundation Degree and HNC). Additional role of programme leader for Foundation Degree in Computing, responsible for marketing, student recruitment and selection, pastoral tutoring, delivery, liaising with Canterbury Christchurch University (awarding institution) and sitting on the board of examiners. Subjects including: web design and development, digital electronics, control and instrumentation engineering, programmable logic controllers, computing and communications systems as well as basic ICT and software training. Show less

  • Learning Manager for Engineering and ICT

    Oct 2006 - Mar 2007

  • Lecturer in IT, Computing and Engineering

    Sept 2003 - Oct 2006
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  South Kent College, Kent, UK

  Mar 2007 - Aug 2008

  Deputy Director for Curriculum and Quality - Technology and Business

  Responsible for managing curriculum provision and quality across the directorate including engineering and ICT, motor vehicle technology, motor vehicle body repair and paint, heavy goods vehicles, motorcycle engineering, marine engineering, agricultural and construction plant engineering, business and administration, accounting, marketing and law.Leadership and management of four Learning Managers and a Senior Technician (a post I appointed in order to provide a clear command structure for technical staff). Implementation of college quality assurance processes including authoring of Self Assessment Reports and Improvement Planning. Non-pay budget monitoring and planning. Fundraising through local and central government bid writing, particularly for supporting the Science, Technology, Engineering and Manufacturing (STEM) agenda, of which I was the college representative. Liaising with secondary schools, awarding bodies, government agencies (e.g., Quality Improvement Agency, Learning and Skills Network, Lifelong Learning Network, AimHigher), funding bodies, higher education institutions, employers and industry associations. Planning and delivery of staff development activities for lecturing staff. Show less

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  K College, Kent

  Aug 2008 - Jul 2010

  Director of Curriculum and Quality - Technology and Business

  Responsible for leading curriculum management team and driving quality improvement for the subject sector areas of Engineering and Manufacturing Technologies, ICT, Business Administration and Law. Strategies resulted in significant increase in learner success rates, effectiveness of teaching, access to physical resources and financial efficiency. Accountable for self assessment of provision, in line with Ofsted Common Inspection Framework, leading Ofsted inspections, reporting of KPIs to principalship, governors and key stakeholders. Leading Human Resources within the directorate: recruitment, induction, performance management through appraisal and development planning, mentoring and coaching, disciplinary and capability. Leading college wide coaching development programme for middle managers and partaking the role of coach, accessible by all college staff.Active member of various cross college committees such as the academic board and equality and diversity committee. Show less

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  Zeph Norrish Consultancy

  May 2011 - Aug 2014

  Web Designer and Developer, SEO and Programming Services

  Offering competitive web development, publishing and SEO services exploiting CMS developments in free platforms such as Wordpress, Drupal and Joomla.

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  Inlingua

  Jun 2011 - Jul 2013

  Language and Business Trainer

  English language trainer for children, adults and businesses including design and delivery of tailored corporate courses.

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  Dusit Thani College

  Jan 2012 - Dec 2015

  Leading the Department of Languages, within the General Education Office.Managing a small cross-cultural team (14) in the provision of language, academic and vocational programmes for hospitality undergraduates. Responsibilities for curriculum planning, design, revision and Quality Assurance. Providing support, through mentoring and coaching to new and existing faculty staff. Translating, proof-reading and editing of cross college publicity materials, research and academic articles. Promoting a learning culture and pro-active in driving continued professional development for all staff. Managing and promoting a language development center. Design and delivery of ‘train the trainer’ and facilitation techniques short courses for external organizations. Carrying out academic research. Show less Instructor within the Department of Languages responsible for the design and delivery of generic English courses, Business English courses and specific purposes courses such as English for the Hotel Business for Thai programmes, Principles of Communication for International programmes. Participating in student recruitment, orientation and enrichment activities. Translating, proof-reading and editing of cross college publicity materials, research and academic articles. Maintaining records and documents for Quality Assurance processes. Show less

  • Head of Languages Department

    Jan 2014 - Dec 2015

  • Lecturer for the Faculty of Hospitality

    Jan 2012 - Dec 2015
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  Dusit Hotels and Resorts

  Oct 2015 - Aug 2021

  Director of e-Learning and Development

  Leading the 21st century digital learning strategy and supporting the expansion of quality hospitality education provision for the Dusit group across the vocational, higher education and operations sectors. Responsible for curriculum analysis, design, development, accreditation and implementation. Facilitator, coach and ambassador promoting the Dusit learning culture, methodologies and technologies. Leading a content development team in the production of a high quality e-Learning platform and digital learning content to support the DHE institutions, corporate learning and development team and hotel operations. Providing Quality Assurance functions within DHE institutions and partners, through campus audits, class observations and focused faculty development programs. Additional roles included supporting MD in conceptual design, market studies, feasibility, resources and planning, liaising with technical services and operational directors, accreditation bodies and government departments in the development and pre-opening of hospitality schools in SE Asia. Show less

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  Dusit Thani College

  Aug 2021 - now

  Driving the college’s digital learning strategy and aligning with business needs. Leading the digital learning team in identifying skills gaps across faculty and support teams and designing developmental roadmaps for digital competency enhancement. Overseeing digital platform management, system and application development, integrating with third party content providers and enabling simple content curation for faculty and HR. Leading the IT team in developing and implementing the IT strategy, including infrastructure, hardware, software and security management and safeguarding, as well as pro-actively identifying opportunities for systems integration, AI and automation in order to increase efficiency and provide real-time data dashboards for management reporting. Show less Responsible for leading in all sales, curriculum and quality for DTC’s ‘non-degree’ education programs including public short courses, re-skilling, up-skilling and new-skilling (RUN) programs, client solutions (customized hospitality training), Educational Advisory Services, and the Assessment and Certification Centre. Developed and launched an innovative program of skills-based talent development programs, the Dusit Hospitality Academy, aimed at career switchers wishing to gain employment in the fields of culinary arts, pastry and bakery arts, restaurant and bartending service and hotel guest service. These unique programs, focus not only on the professional skills but also people skills and digital skills. Following a comprehensive needs analysis, co-created hybrid digital learning programs with Marriott APAC for Project Management Skills for IT Managers for hotel pre-openings, IT Auditing and Leadership for IT cluster leads, with over 300 attendees from APEC and greater China. Show less

  • Executive Director of Digital Learning and Information Technology

    Sept 2023 - now

  • Executive Director for Professional Programs

    Aug 2021 - Aug 2023