Rajkumar Andrews

Experience

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  McDonald's

  Oct 2014 - Dec 2014

  Store Cashier
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  Resorts World Sentosa

  May 2015 - Jul 2015

  Event Setup Crew
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  Fashion Company

  Oct 2015 - Dec 2015

  Data Entry Assistant
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  Freelance

  Jan 2016 - Dec 2018

  Freelance Photography/ videography

  • Conducted professional photoshoots for various occasions, including weddings, pre-school class photos, pre-school events, maternity shoots, and personal portraits.• Collaborated with clients to understand their vision and photography requirements, ensuring their expectations were met or exceeded through creative and high-quality imagery.• Utilized a range of photographic techniques, lighting setups, and composition strategies to capture compelling and visually appealing images that captured the essence of each occasion.• Delivered final edited photographs within agreed-upon timelines, ensuring prompt and efficient service to clients.• Edited and retouched photographs using professional software to enhance image quality, correct colors, and achieve the desired artistic style, while maintaining the authenticity of the captured moments. Show less

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  Shangri-La Group

  Jun 2016 - Dec 2016

  Event Setup Crew
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  Mr Mover

  Feb 2017 - Jul 2017

  Mover
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  Singapore Armed Forces (SAF)

  Oct 2018 - Dec 2020

  Infrastructure Management

  • Managed and maintained the infrastructure of military camps, ensuring the safety, security, and operational readiness of facilities and equipment.• Oversaw the execution of infrastructure maintenance and repair activities, coordinating with internal teams and external contractors to ensure timely completion and adherence to quality standards.• Conducted regular inspections of camp facilities and equipment, identifying potential issues or hazards, and implementing corrective actions to mitigate risks and ensure compliance with safety regulations.• Facilitated the replacement process for damaged or obsolete infrastructure, coordinating with relevant stakeholders, preparing necessary documentation, and managing the procurement and installation of new assets.• Managed budgets and financial resources for infrastructure projects, analyzing costs, preparing reports, and providing recommendations to optimize spending and maximize operational efficiency. Show less

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  National University Hospital

  Sept 2022 - Nov 2022

  Deskside Engineer

  • Demonstrated expertise in diagnosing and resolving common hardware and software problems, ensuring minimal disruption to user productivity.• Effectively communicated with users to understand and document their technical issues, providing clear instructions and guidance for issue resolution.• Collaborated with team members and team lead to escalate complex issues, ensuring prompt resolution and maintaining high customer satisfaction.• Conducted regular system maintenance, including software updates, patches, and security configurations to ensure optimal system performance and data security.• Actively participated in team meetings, training sessions, and knowledge-sharing activities to stay updated with the latest technologies and industry best practices. Show less

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  Singapore Food Agency

  May 2023 - Apr 2024

  Desktop Engineer

  • Provide comprehensive desktop support to users located at HQ and NCFS, troubleshooting and resolving issues related to desktops, laptops, iPads, and other devices.• Demonstrate expertise in diagnosing and resolving common hardware and software problems, ensuring minimal disruption to user productivity.• Respond promptly to user inquiries, effectively communicating technical solutions in a clear and understandable manner.• Collaborate with management and team members to prioritize and address support requests.• Perform system maintenance activities, including software updates, patches, and security configurations, to ensure optimal performance and data security.• Maintain an accurate inventory of desktop equipment, including tracking and managing hardware assets, ensuring timely replacements, and efficient asset management.• Assist in the setup and configuration of new desktops, laptops, and other devices, ensuring compatibility, proper installation, and user accessibility.• Follow management instructions and guidelines for handling specific tasks and projects, contributing to the overall efficiency and success of the team.• Provide excellent customer service by delivering a positive and professional experience to end-users, fostering strong relationships and promoting user satisfaction. Show less

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  GovTech Singapore

  Sept 2023 - Dec 2023

  Desktop Engineer

  • Provide comprehensive technical support for all command center desktops and laptops. Troubleshoot and resolve any hardware or software issues that may arise to ensure seamless operations.• Take charge of LAN troubleshooting, diagnosing and resolving connectivity issues promptly to maintain a smooth network operation within the command center.• Handle the deployment of laptops for new users, ensuring that each device is set up correctly, is compatible with the network, and accessible for the end-users.• Demonstrate expertise in diagnosing and resolving common desktop and laptop hardware and software problems, minimizing any disruptions to command center operations.• Collaborate effectively with colleagues and management to prioritize and address support requests, contributing to the overall efficiency of the command center's IT infrastructure.• Perform routine system maintenance activities, including software updates, patches, and security configurations, to ensure optimal performance and data security within the command center.• Maintain an accurate inventory of all command center desktops and laptops, tracking and managing hardware assets efficiently, and ensuring timely replacements when needed.• Provide excellent customer service by delivering a positive and professional experience to command center personnel, fostering strong relationships, and ensuring their satisfaction with IT support services. Show less