Obinna Monday

Experience

• 

  Federal Airports Authority of Nigeria

  Jan 2015 - Jan 2016

  Airfield officer (Intern)

  • Provided information regarding airlines' bookings and destinations.• Resolved customer complaints with respect to cancelled flights and ensured customer satisfaction.• Handled the filing system of airlines' passengers on-board details.• Responded to calls from staff of other departments and other companies. • Acquired basic knowledge of Health, Safety and Environment through aerodrome training. • Responsible for general supervision and general staff compliance to health and safety measures according to the ICAO regulations within the airport terminal. • Handled administrative reports and daily logbook. • Handled the filing system of airlines' passengers on-board details.• Responded to calls from staff of other departments and other companies.• Worked with SITA database which gave my knowledge of GIS a good boost. Show less

• 

  ETHYLENE PRODUCTS AND LUBRICANTS LIMITED

  Nov 2016 - Dec 2017

  Product Quality Analyst

  • Ensured that the quality of products met the organisation’s standard from production to packaging.• Inspected production materials and recommend adjustments.• Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation. • Facilitated the smooth running of production till target was attained.• Ensured the reduction of waste from production to packaging.• Monitored staff working rate.• Provided quality reports on production and targets. Show less

• 

  Jiji.ng

  Feb 2019 - now

  • Verifying companies created by offline managers on the Jiji website • Moderate the content of ads posted by sellers and relevant description • Ensure that ads of products and services meet the acceptable quality standards as desired by the company and that follow-ups are promptly carried out. • Carry out activation of clients' accounts and contact clients to inquire about the quality of services rendered by field sales agents managing their accounts.• Investigate clients' complaints by analyzing data and proffer solutions where necessary. • Provide solutions on how to improve the overall quality system of the ads and identifying areas for improvement in the quality system. • Co-facilitate training sessions for new offline managers and provide necessary instructions about Scam protection. Show less

  • Offline Sales Head - Supervisor

    Jan 2022 - now

  • Offline Key Account Manager

    Jan 2020 - Jan 2022

  • Ads Quality Analyst/Content Moderator

    Feb 2019 - Jul 2021