Experience

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  The kenya national examinations council

  Jan 2015 - Apr 2015

  Records clerk

  I was tasked with handling the below with respect to 2014 KCPE and KCSE supervision forms:1. Sorting and filing of 15000 supervision forms2. Adjudication of information on the supervision forms to the official telecom providers' customer information for the processing of the exams supervisor payments.3. Digitalization of the supervision forms to enable long term storage of the form data

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  Ministry of health, kenya

  Jan 2016 - Sept 2016

  Intern

  Assigned to the Afya Info Program, a Health Informatics partnership program by the Ministry of Health, USAID, and the University of Nairobi. I used the District Health Information Software (DHIS2) to develop a software which will improve the exercise of conducting a Cohort Event Monitoring (CEM) study for patients initiating ART in seven public health facilities and one mission hospital in Kenya.My main tasks in the project were:1. MySQL Database development of the solution2. PHP Laravel programming of the Health Records Officers functionalities (as per the User Requirement Specification) on the system3. System Reports development4. Software documentation using Sphinx Show less

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  Safaricom plc

  Feb 2017 - Aug 2017

  Billing engineer

  • Configured and tested products of the current Convergent Billing System (CBS) in the test bed and released the products to the live system for Safaricom mobile service subscribers • Performed the analysis and review of Interactive Voice Recordings, SMS and USSD content that would be used in the Upgraded CBS as communication channels to the mobile service subscribers • Formulated test cases, configured and tested products in the newly upgraded CBS as part of the End to End testing of the new software release version • Drafted accurate daily report of the testing progress of the End to End testing of the CBS Upgrade project • Coached testers on how to use tools for tracking the progress of the project of End to End testing of the upgraded CBS Software Release• Aided new cohorts of testers to familiarize themselves with the interface of the upgraded CBS • Supervised the distribution and allocation of testing resources Show less

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  Safaricom plc

  Apr 2024 - now

  • Overseeing the development and delivery of the Change Management portal as its Product Manager• Robotic Process Automation of four repetitive team tasks that resulted in saving 3 man-hours per day• Driving the adoption of IT Absolute Digital Rules in the delivery of products and services within Technology.• Benchmarking Agile Change Management practices from global organizations and coordinated their implementation in Safaricom’s Change Management process• Standardized and automated the approval process of 83% of low-priority changes in the Safaricom network and infrastructure• Designed and implemented a framework for transitioning the change process to Agile Change Management which supports the change and release management of 10 agile squads in the new organization structure• Analyzing data and delivering insights into Change Management and Business Continuity operational performance through Power BI dashboards.• Performing monthly Release Planning of all major changes across the Safaricom network and infrastructure• Reviewing and scheduling all changes executed on the Safaricom network and infrastructure• Supporting the delivery of Financial Solutions projects by leading the change management process in the projects.• Continuous service improvement of Change Management, Incident Management, Problem Management and Business Continuity Planning processes Show less

  • Principal Engineer - Change Enablement

    Nov 2024 - now

  • Change Enablement Engineer

    Feb 2018 - Oct 2024

  • Business Intelligence & Data Governance

    Apr 2024 - Sept 2024