Experience

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  Creative enterprise solutions

  Jan 2004 - Jan 2006

  Siebel consultant

  Providing Implementation support to global customers for Siebel CRM in COM and Loyalty area.Speedy and accurate resolution for customer critical issues with strict adherence to Service Level Agreements (SLAs).Interpreting Customer Requirements and aligning them with Product CapabilitiesCreate Functional documents and quality training materials for global customers.Provide Functional and Technical assistance at all stages of SDLC.Extensive customer handing experience with numerous Excellent Service Nominations from Oracle customers. Closely worked with the Product Engineering and Product Management teams identifying product improvement opportunities, and product defects. Show less

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  Tech mahindra

  May 2006 - Feb 2011

  Sr. technical associates

  Providing Implementation support to global customers for Siebel CRM in COM and Loyalty area.Speedy and accurate resolution for customer critical issues with strict adherence to Service Level Agreements (SLAs).Interpreting Customer Requirements and aligning them with Product CapabilitiesCreate Functional documents and quality training materials for global customers.Provide Functional and Technical assistance at all stages of SDLC.Extensive customer handing experience with numerous Excellent Service Nominations from Oracle customers. Closely worked with the Product Engineering and Product Management teams identifying product improvement opportunities, and product defects. Show less

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  Oracle

  Feb 2011 - now

  Loyalty Cloud Product Manager Responsible for Inbound Product Management globally.> R&D, Features Design, Quality, Product Documentation, Product Training, Release Readiness, Product Demo, Feature Videos, Product Certification Training and Questionnaire, Support Training and Evaluation Questionnaire.> Implementation hand holding, Customer support & Success Involved in Product Feature designing to make sure that new product covers almost all required features in it. Focus Areas - Loyalty Program, Promotions, Data Migration from Legacy, Customization (Extensibility), REST API , Integration using ICS Adopter.Industry - Retail; Airline; Hospitality; Auto and Travel; Financial services; Telecom etc. Show less Providing Implementation support to global customers for Siebel CRM in COM and Loyalty area.Speedy and accurate resolution for customer critical issues with strict adherence to Service Level Agreements (SLAs).Interpreting Customer Requirements and aligning them with Product CapabilitiesCreate Functional documents and quality training materials for global customers.Provide Functional and Technical assistance at all stages of SDLC.Extensive customer handing experience with numerous Excellent Service Nominations from Oracle customers. Closely worked with the Product Engineering and Product Management teams identifying product improvement opportunities, and product defects. Few Doc created in COM and Loyalty areahttps://mosemp.us.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=179369521537501&id=1662586.1&displayIndex=23&_afrWindowMode=0&_adf.ctrl-state=ug3qyeb0c_449 Show less

  • Senior Principal Product Manager

    Dec 2015 - now

  • Principal Software Engineer

    Feb 2011 - Nov 2015