Experience

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  Genpact

  Aug 2006 - May 2008

  Credit analyst

  • Responsible for approving the commercial lease/loan application by analysing various credits reports online such as Duns and Bradstreet, Paynet, TRW/Experian, etc.• Reviewed and analysed credit history of the establishment/individual and conducted extensive research on search engines such as Google for gathering the information.

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  Max life insurance company limited

  Jun 2008 - Feb 2013

  Claim officer

  Joined in agency department and shifted in claims after clearing IJP (internal job posting)• Accountable for managing vendor partners to ensure accurate claim data handling.• Took care of Medical Claims and approved/ paid or repudiation of Claims • Maintained confidential information of customer including their banking information, personal information, etc. and sent cases for legal and underwriting opinion• Reviewed potential agent and issued license to the agents from IRDA portal after careful scrutiny of KYC documents such as education proof, identity proof, etc.• Prepared WIPs, Dashboards and consolidated trackers for the team.• Provided employee and the agent Dump (MIS) to the whole field on the daily basis.• Scrutinized all documents provided by candidates and handled queries of escalation of the field.• Served as SPOC for Agent Terminations, Reinstatements, IRDA Data Correction and Duplicate ID cards Show less

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  Hotstone

  Mar 2013 - Aug 2013

  Head operation

  A medical equipment company wherein managing all operational work from the Head office at Connuaght Place , New Delhi and looking after branches PAN India.

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  American express

  Sept 2013 - Aug 2018

  Dispute analyst

  - Handled escalation emails for the process received from Agency and Non -Agency relationship team.- Attended and resolved the case/dispute within a specified timeframe.- Managed pre- arbitration request raised on GNS platform by acquirer team for the process and accepted/rejected them basis full scrutiny of the case/dispute. - Ensured reconciliation of file on weekly basis received from the Finance department.- Delegated work and allocated emails to the entire team on daily basis.- Acted as SPOC for the team for transport and prepared roster on a weekly basis.- Monitored faxes/documentation received from the customer via hard copy.- BCP( Business Continuity Program ) SPOC for the process- Attended Cross functional training related to Prepaid card Resolution Team that helped the Prepaid Resolution team to clear back log - Attended Cross functional training on different platform such as FIS (fidelity information services) and was doing FIS on an individual basis for 9 months- Ensured nil escalation from the customer advocacy department on any processed dispute/cases- Trainer for the team and guided the new joiners in the team Show less

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  Intellect design arena ltd

  Feb 2019 - now

  Assistant operations manager

  Feb’19-till date with Intellect Design Arena (Formerly Polaris Software) as an Assistant Manager with Product Approval team initially and subsequently moved to the Helpdesk Team at (Govt of India Project-GeM-Govt E Marketplace –ie Digital tendering system related to Government department procurement).Presently working in Business Development profile in GeM