Mykael Berto

Experience

• 

  Agrofolha Comercio de Insumos Agricola LTDA

  Jan 2010 - Jun 2010

  Administrative Assistant

  Managing calendars, preparing memos, reports, and financial data. Daily office and administrative tasks to assist senior executive.

• 

  Institute of tourism of Curitiba

  Jan 2012 - Jun 2012

  Tourism Consultant

  Promotes and sell excursions, transfer and touristic packages. Share tourist information and best tips of the city.

• 

  Tuiuti Esporte Clube

  Jun 2012 - May 2014

  Event Management

  Manage and develop messages for social media accounts and marketing. Plan, coordinate and promote events.

• 

  Royal Caribbean International

  Oct 2015 - now

  Working as part of Guest Services Team focused on Incentive and Affinity Groups. Working closely and effectively with shore side and ship board teams to resolve issues, offer planning suggestions and provide the tools necessary for the events. In charge of scheduling of conference rooms, and being the on board first contact of the group leader to accommodate all requests whenever possible. Manage, motivate, train, evaluate and coach empowered individuals to deliver an exceptional customer service in accordance to Guest Services Vision and Mission Statement. Resolve all guest issues and concerns, focused customer service, strong communication and organizational skills and decision-making abilities. Deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement. Finance operations with knowledge of Us cash handling procedures and foreign exchange. Cleans public bathrooms, elevator, offices and crew corridors. Cleans carpet, floors, walls, ceilings, draperies and windows to remove effects of smoke, water and other damages. Transport guest`s luggage to assigned areas during embarkation and disembarkation.

  • Front Desk Manager

    Nov 2024 - now

  • Assistant Front Desk Manager

    Nov 2022 - Dec 2024

  • Group Coordinator

    Apr 2018 - Nov 2022

  • Front Desk Manager

    Oct 2018 - Oct 2018

  • Guest Services Officer

    Jan 2017 - Apr 2018

  • Cleaner

    Oct 2015 - Jan 2017